Agent-Refunds at Etraveli Group

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Travel Agent, GDS Knowledge, Amadeus, Sabre, Airline Fare Rules, BSP Refunds, KPIs, Data Analysis, Troubleshooting, Analytical Problem-Solving, Communication Skills, Attention to Detail, Time Management, Self-Motivation, Multitasking, Quantitative Skills

Industry

Software Development

Description

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay. Location: Pune Duties & Responsibilities: Handle Refunds Queues (GDS, LCC, BSP link) Manage non show tickets Manage ADMs/ACMs Manage billing issues (Extra refunds, Ret errors) Manage BSP Refund applications rejected Contact Airlines & Providers for different issues. Analyze and propose solutions for task optimizations & automations 24*7 shift Requirements At least one year experience as a Travel Agent Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit) Documented experience in reading and interpreting airline fare rules. Knowledge of processing GDS and BSP refunds is a must. Experience in working with KPIs and deadlines Experience in analyzing data and producing reports Troubleshooting skills & analytical problem-solving skills. Seeking best practice implementation and driving ideas Excellent written and verbal communication skills in English Self-driven, proactive and results oriented Good attention to detail Well organized, persistent with multitasking skills Competent quantitative skills (good in calculations) Critical Competencies: Playing to win Accountability & cooperation Urgency to be excellent Strong communication with time management skills Ability to self-motivate and take initiative Analytical and data driven thinking Attention to detail Self organized with good time management Ability to manage change and work under pressure Work from office and no transport in General shifts What’s in it for You? Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more—to help maintain well-being and performance. Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer. Mediclaim (Health Insurance): Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters. Meal Coupons: A tasty perk to fuel your workday— meals / snacks on us! Learning & Development (L&D) Sessions: Continued growth through curated upskilling sessions—boosting your skills and career progression. #LI-SD1 #LI-Onsite Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Responsibilities

The Agent-Refunds will handle refunds queues, manage non-show tickets, and contact airlines for various issues. They will also analyze and propose solutions for task optimizations and automations.