Agent - Reservation Systems (CRS) - Maternity Leave Replacement at Air Inuit

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Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

60249.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, AmeliaRES, Classroom Teaching, OAG, GDS, Airline Ticketing Standards, Word, Excel, Office, Communication Skills, Team Spirit

Industry

Airlines and Aviation

Description

AIR INUIT CORPORATE PROFILE Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivvik Corporation, the airline operates a fleet of more than 30 aircraft and employs more than 1000 employees in one of the world’s most challenging flight environments. Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec. POSITION OVERVIEW The CRS agents form the help center for all our stations concerning the reservation and check-in systems. They help instore new processes and guide the agents in their day to day use of the different systems. DUTIES AND RESPONSABILITIES * Coordinate Air Inuit’s reservation system with all related factors (schedules, ticketing, GDS, connectivity with stations, Interlining); * Project implementation for newly contracted products; * Elaborate and maintain training manuals (reservations, DCS, IROPS, schedule creation); * Train Air Inuit and handling companies’ staff and trainers; * Coordinate schedule distributions to airport authorities (SMA) and other agencies (OAG, Innovata, Nomadis) in accordance with established deadlines; * Operational support to Air Inuit network stations; * Coordinate communications with the different service providers; * Scheduled flights reconciliation; * Produce statistics for different governmental entities and Management; * Other duties as assigned. QUALIFICATIONS * Be bilingual (French / English) - Inuktitut would be an asset; * Extensive knowledge of the ameliaRES system (reservations, ticketing, DCS, IROPS); * Classroom teaching experience would be an asset; * Knowledge of OAG and the different GDSs (Sabre, Galileo, Travelport and Amadeus); * Knowledge of Air Inuit’s operational and reservation policies would be an asset; * Knowledge of airline ticketing standards; * Good knowledge of Word, Excel and Office; * Good communication skills; * Team spirit; * Be available to travel to the north for training sessions if required. WORKING CONDITIONS * Operational schedule, 37.5 hours per week; * Hours between 7:00 and 18:00; * Rotational on-call weekends and nights coverage (work phone, 1 weekend per month). COMPENSATION Compensation and benefits are determined according to corporate policy. Level E ($49,295 - $60,249) APPLICATION We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity. We believe in the importance of adopting fair employment practices. Therefore, all qualified candidates are considered. However, only those selected for the recruitment process will be contacted. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory. Air Inuit is committed to the principle of employment equity and invites applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. If you have any questions about Air Inuit's employment accessibility measures, please contact us at RH-HR@airinuit.com [RH-HR@airinuit.com] .

Responsibilities

The CRS agents coordinate Air Inuit’s reservation system and provide operational support to network stations. They also train staff and maintain training manuals for various systems.