Agent Reservations (190222) at IHG Career

, Goa, India -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal skills, Attention to detail, Customer service, Multitasking, Computer literacy, PMS systems, Opera, IDS, Sales, Upselling, Inventory management, Reservation management

Industry

Hospitality

Description

JOB SUMMARY The Reservation Associate is responsible for handling guest booking requests, ensuring accurate reservations, and delivering excellent customer service. This role plays a key part in maximizing room revenue and enhancing the guest experience from the first interaction. -------------------------------------------------------------------------------- KEY RESPONSIBILITIES * Handle all reservation inquiries via phone, email, and online platforms * Process room bookings accurately in the reservation system * Provide detailed information about room types, rates, packages, and hotel facilities * Upsell rooms and promote special offers to maximize revenue * Coordinate with Front Office and Sales teams for group bookings and special requests * Maintain updated records of reservations and guest profiles * Handle cancellations, amendments, and no-shows as per hotel policy * Ensure all bookings are entered correctly and confirmations are sent promptly * Respond to guest queries in a professional and timely manner * Monitor room availability and assist in inventory management -------------------------------------------------------------------------------- SKILLS & COMPETENCIES * Excellent communication and interpersonal skills * Strong attention to detail and accuracy * Customer-focused approach * Ability to multitask and work under pressure * Basic computer knowledge (PMS systems like Opera, IDS, etc.) * Sales and upselling skills -------------------------------------------------------------------------------- QUALIFICATIONS & EXPERIENCE * Graduate or Diploma in Hospitality Management preferred * 1–3 years of experience in reservations or front office (freshers can also apply) * Knowledge of hotel booking systems is an advantage -------------------------------------------------------------------------------- WORKING CONDITIONS * Flexible to work in shifts, including weekends and holidays * Office-based role within the hotel environment -------------------------------------------------------------------------------- KEY PERFORMANCE INDICATORS (KPIS) * Reservation accuracy rate * Conversion rate of inquiries to bookings * Upselling revenue contribution * Guest satisfaction scores (pre-arrival experience)

Responsibilities

The Reservation Associate manages guest booking requests via phone, email, and online platforms while ensuring accurate data entry. They are responsible for maximizing room revenue through upselling and coordinating effectively with the Front Office and Sales teams.