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Agent service à la clientèle / Bilingual Customer Service Representative at Recrute Action Inc
Montréal, QC, Canada -
Full Time

Start Date

Immediate

Expiry Date

18 Nov, 25

Salary

24.26

Posted On

19 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Other Industry

Description
Responsibilities
  • Handle inbound and outbound customer inquiries via phone, email, and chat regarding insurance claims, group benefits, and new business requests.
  • Answer approximately 50 inbound calls per day and provide accurate, timely information on insurance products and services.
  • Troubleshoot plan member system issues and respond to plan-related queries.
  • Navigate and utilize multiple internal systems to record, manage, and resolve customer interactions.
  • Ensure compliance with performance metrics including handle time, quality, and customer satisfaction.
  • Rotate through varying shifts within operating hours to support clients across Canada.
  • Maintain a high standard of professionalism, empathy, and client service in all interactions.