Poste : Agent service à la clientèle – bilingue – possibilité télétravail deux/trois journées –
Horaire de travail : Temps plein – Jour (lundi au vendredi) – de 11h00 à 20h00 –

REQUIREMENTS

• Bilingualism (French/English) is mandatory
• High school diploma required
• Minimum of 2 years’ experience in a similar role – experience in the transportation sector is an asset
• Knowledge of Quebec and Ontario geography is an asset

SKILLS

• Exceptional analytical and problem-solving abilities
• Initiative and autonomy
• Strong sense of commitment
• Excellent interpersonal communication skills

• Provide our clients with exceptional “one-stop” customer service
• Respond to client inquiries via email or phone in accordance with established standards and procedures
• Handle customer requests in both French and English, by phone and/or email
• Follow up on shipments to ensure service standards are met
• Support transportation logistics and related services
• Generate various Excel reports
• Perform data entry and filing tasks
• Other related duties