Agent Support Specialist at Bridgeway

Coraopolis, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Problem solving, Communication, Attention to detail, Relationship management, Troubleshooting, Onboarding, Time management, Interpersonal skills, Conflict resolution

Industry

Logistics;Transportation;Supply Chain and Storage

Description

About Bridgeway Bridgeway is a rapidly growing Pittsburgh based company that is already among the country’s largest specialty transportation providers. Join an exciting and dynamic work environment where Team Members work together to deliver world class support to our customers, drivers, agents and carriers. With over a half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country’s toughest transportation problems. Join our Team and become the Future of Freight! ROLE AND RESPONSIBILITIES * Be a brand ambassador to our Independent Agent Contractors * Act as first line of support for our Agents and interdepartmental inquiries/concerns involving our Agents * Work to timely and proactively respond to calls or emails * Work to understand the various operating systems and how functions flow within the organization * Create and maintain relationships with agents to ensure satisfaction * Onboard agents and generate a welcoming environment/process * Engage with various departments, including our IT team, to troubleshoot and resolve issues * Understand and be able to describe the Bridgeway brand talking points OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice by your manager. QUALIFICATIONS AND EDUCATION REQUIREMENTS * High School Diploma or GED * 2+ years of customer service experience PREFERRED SKILLS Attention to detail, ability to complete tasks in a timely manner, levelheaded and calm during stressful interactions, problem solving, proactivity to facilitate more effective results, and written and verbal communication is very important. The Company provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information or other categories protected by law.

Responsibilities

The Agent Support Specialist acts as the primary point of contact for independent agent contractors, providing support and resolving inquiries. They are responsible for onboarding new agents, maintaining strong relationships, and collaborating with internal departments to troubleshoot operational issues.