Agent - Transcon Customer Service at Expeditors

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Freight Coordination, Vendor Management, Billing, Compliance, Interpersonal Skills, Organizational Skills, Problem Solving, Communication, Logistics, Transportation Documentation, MS Office, Efficiency Improvement, KPI Monitoring, Relationship Building

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description Ensure smooth and timely freight process flow. Coordinate and negotiate rates with our contracted vendors in procuring space and services. Ensure accurate and timely client and vendors billing. Ensure accurate and timely data entry into our operating system. Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards. Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency. Ensure all customers standard operating procedures are followed as per the DLSOP. Work with the team on meeting KPI standards, as per the company’s procedures. Monitor shipment reports to ensure total customer satisfaction. Daily review operational reports and work with team on updating event codes. Audit files and work with the team on meeting operating process standards. Build and maintaining strong relationships with vendors and customers. Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed. To take up additional tasks and responsibilities as and when required to meet the Department’s needs. Qualifications Candidate must possess at least a Diploma, Bachelor's Degree or equivalent. At least 1 to 2 years of related working experience in similar position. Understanding of transportation documentation and terms is a plus. Good knowledge of computer and MS Office applications. Good command of written and spoken English. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Strong desire to learn. Fresh graduates are encourage to apply. Additional Information Expeditors offers excellent benefits: Medical Insurance Employee Stock Purchase Plan Training and Personnel Development Program

Responsibilities

Ensure smooth and timely freight process flow while coordinating and negotiating rates with vendors. Interact with customers to arrange shipments and monitor compliance with regulations and internal policies.