Agent (Virtual Edgenta Mediserve Call Center) at UEM Edgenta

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Multitasking, Time Management, Proactive Approach, Customer Service, Helpdesk Support

Industry

Civil Engineering

Description

Responsibilities Coordinate internal communication between hospital helpdesk to support V-EMCC operation. Ensure data in system are recorded accurately and timely. Ensure update data in system and hardcopies are recorded accurately and timely. Receive, record accurately, and distribute the work request to the respective hospital helpdesk within stipulated time (normal / critical). To communicate through phone to staff or technician on duty informing on new request after office hour. To response call in immediate for any emergency or urgent matter happen and forward to respective hospital helpdesk. To response call in immediate for any emergency or urgent matter happen and escalate to respective staff on call / standby staff. Receive call from customers and escalate to hospital helpdesk / technical personnel in order to attend to customer’s problem. Execute call back system in order to improve service quality. Record data in system accurately and timely. Comply with Health, Safety, Security & Environment (HSSE) regulation at workplace. Support company programmes and activities such as related to HSSE and LEAN e.g. toolbox session at agreed frequency set by management. Requirements Minimum SPM qualification 1–3 years in Helpdesk, Customer Service, or Call Centre roles, preferably within the hospital or healthcare industry Basic understanding of communication systems Strong verbal and written communication skills, good multitasking and time management abilities, with a proactive and initiative-driven approach UEM Edgenta is the region’s leading Asset Management & Infrastructure Solutions company. We are listed on Bursa Malaysia (KLSE: EDGENTA) with a clear vision to Optimise Assets and Improve Lives. We promise the Edgenta Way of delivering quality services to our clients by going beyond standards and offering technology-based solutions as a promise of efficiency, anchored upon a mindset to ensure safety across our operations for the benefit of all our stakeholders. Our expertise covers Healthcare Support and Property & Facility Solutions within our Asset Management segment, and Infrastructure Services, along with Asset Consultancy within Infrastructure Solutions. We offer our clients a full suite of services throughout their asset life cycle, which includes consultancy, procurement and construction planning, operations and maintenance, as well as optimisation, rehabilitation and upgrades. UEM Edgenta is currently present in Malaysia, Singapore, Indonesia, Taiwan and the United Arab Emirates. Want to be part of a team that is serving over 300 hospitals across Malaysia, Singapore and Taiwan. Edgenta Healthcare Support is an internationally certified market leader in non-clinical healthcare support services? In Malaysia, we serve more than 60 public and private hospitals, as well as various healthcare institutions.

Responsibilities

The agent is responsible for coordinating communication between the hospital helpdesk and ensuring accurate data recording. They also handle emergency calls and distribute work requests to the appropriate personnel.