Agente de Call Center at IQVIA. - Turkey

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Support, Patient Support Programs, Communication, Empathy, Professionalism, CRM Management, Microsoft Office, Service Orientation

Industry

Hospitals and Health Care

Description

External Job Description Únete a nosotros en nuestro emocionante trayecto! IQVIA ™ es The Human Data Science Company ™, enfocada en el uso de datos y ciencia para ayudar a los clientes de la salud a encontrar mejores soluciones para sus pacientes. Formada a partir de la fusión de IMS Health y Quintiles, IQVIA ofrece una amplia gama de soluciones que aprovechan los avances en información, tecnología, análisis e ingenio humano para impulsar la atención médica. Actualmente nos encontramos en la búsqueda de profesionales interesados en ser parte de un gran proyecto con un importante socio de negocios. 🩺 Vacante: Representante de Atención al Paciente – Call Center Tipo de puesto: Jornada completa Modalidad híbrida Zona de trabajo: Col. Nápoles 🧑‍⚕️ Descripción del puesto: Estamos en búsqueda de un nuevo integrante para nuestro equipo de Call Center. El objetivo principal del rol es brindar soporte telefónico y digital a pacientes. ✅ Responsabilidades: Atender llamadas entrantes y salientes de pacientes. Brindar información clara y precisa sobre servicios Programas de Soporte a Pacientes. Registrar y actualizar datos en CRM. Resolver inquietudes con empatía, profesionalismo y orientación al paciente. Requisitos: Experiencia en atención telefónica, call center en empresas enfocadas al sector salud. Deseable experiencia en programa de soporte a pacientes (PSP). Excelente comunicación verbal y escrita. Manejo de herramientas informáticas y sistemas de gestión (Microsoft Office, CRM). Gran empatía y vocación de servicio. #LI-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The main objective of the role is to provide phone and digital support to patients. Responsibilities include handling incoming and outgoing calls, providing clear information about services, and resolving patient inquiries with empathy.