Requisition ID: 90399
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
POSITION SPECIFIC DESCRIPTION
This position serves as a critical PMO leader responsible for governing all project delivery across Technology Solutions & Operations functions. The role focuses on IT operations, digital workspace, and enterprise service management portfolios while applying agile principles and adapting traditional project management approaches to optimize business and technology outcomes. The leader will drive organizational agility, promote Voice of Customer (VoC) initiatives, and ensure seamless delivery of technology solutions that enhance employeeexperience and operational excellence.
VOICE OF CUSTOMER & EMPLOYEE EXPERIENCE:
- Support and align to VoC framework across IT agile teams to improve customer satisfaction and employee experience
- Govern stakeholder focus groups for strategic input and continuous feedback on product delivery
- Drive targeted VoC programs for top products and services
PREFERRED QUALIFICATIONS
- Bachelor’s degree in computer science, engineering, or related technology field
- Agile certifications such as Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)
- Extensive experience in technology/software development with focus on Agile methodologies (Scrum, Kanban, Lean)
- Experience with ServiceNow platform and enterprise service management
- Strong leadership and coaching abilities with demonstrated success in motivating cross teams
- Excellent communication and interpersonal skills with ability to collaborate effectively with stakeholders at all levels
- Experience with Voice of Customer (VoC) programs and employee experience initiatives
- Passion for continuous improvement and willingness to explore new approaches and technologies
REQUIRED QUALIFICATIONS
- High School Grad / GED
- Bachelor’s or Equivalent Experience
- Experience: 8+ years
- Supervisor/Management Experience: 2+ years
PREFERRED QUALIFICATIONS
- None
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: Florida Power & Light Company
Relocation Provided: Yes, if applicable
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
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