You will operate within a mixed technical landscape, including legacy platforms and modern cloud‑based solutions, working as part of a cross‑functional Agile team to deliver enhancements, project outcomes and ongoing service improvements. The organisation is continuing its Agile maturity journey, offering an opportunity to shape delivery practices and contribute to continuous improvement.

What you will help us to achieve

Agile Delivery & Team Enablement:

• Facilitate Agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives 
• Support the team in delivering committed sprint goals and maintaining a sustainable delivery pace
• Identify and remove blockers to ensure smooth team progress
• Promote Agile best practices and continuous improvement across the team
• Foster a collaborative, high-performing, and psychologically safe team environment

Delivery Oversight & Planning:

• Support end-to-end delivery of small to mid-sized initiatives
• Ensure transparency of delivery progress using Agile metrics (e.g., burndown, velocity, backlog tracking) 
• Contribute to release planning and forecasting based on team capacity and delivery trends
• Maintain visibility of risks, issues, and dependencies, and proactively support their resolution
• Provide structured and clear reporting to stakeholders and PMO

Stakeholder Management:

• Act as a key point of contact for delivery updates and coordination
• Build strong relationships with Product Owners, business stakeholders, and technical teams
• Translate technical progress into clear, business-friendly updates
• Balance competing priorities and support effective decision-making

Financial & Governance Support:

• Support budget tracking, forecasting, and reporting in collaboration with PMO and Finance 
• Ensure delivery aligns with governance, compliance, and regulatory requirements
• Maintain appropriate documentation and reporting standards

Production & Operational Support:

• Coordinate incident management activities for prioritised production issues
• Support teams in resolving incidents within agreed service levels
• Contribute to continuous improvement of system stability and support processes

What you will need to be successful in the role

The ideal candidate will have/be:

• Consistent and predictable delivery of sprint and release commitments
• High team engagement and continuous improvement in delivery performance
• Clear, transparent communication of progress, risks, and outcomes
• Strong collaboration between business and technology stakeholders
• Reduction in delivery blockers and improved team efficiency

Skills and Experience

Core Requirements:

• 3–6 years’ experience in IT delivery, with at least 1–3 years in an Agile environment
• Experience working within Scrum or Kanban teams
• Strong organisational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with cross-functional business and technical teams
• Proficiency with tools such as Jira and Confluence 
• Working understanding of software delivery, system architecture, and Agile practices
• Experience supporting delivery reporting and planning activities