QUALIFICATIONS, SKILLS AND EXPERIENCE

• 5+ years’ experience in Agile project management, ideally in client-side, consultancy or technology (software) provider environments.
• Strong understanding of Agile frameworks (e.g, Scrum, Kanban, SAFe) and associated delivery methodologies.
• Agile certifications (e.g., Scrum Master, PMI-ACP, PRINCE2 Agile, or SAFe Agilist).
• Experience with common Agile delivery tools (e.g. Jira, Confluence).
• Familiarity with DevOps, CI/CD pipelines and cloud-based platform deployments.
• Experience working in data-informed environments, where user behaviour, analytics, and experimentation inform prioritisation.
• Proven track record of leading software/platform projects, ideally within booking, ticketing, ecommerce and digital applications.
• Demonstrated experience working with third-party software providers and managing delivery across multiple stakeholders.
• Excellent stakeholder management and communication skills, from technical teams to senior executives.
• Experience in travel, transport, hospitality, or event-based sectors
• Ability to define, monitor and communicate project plans, roadmaps, risks, and progress metrics effectively.
• Confident in facilitating workshops, retrospectives, and prioritisation sessions.
• Excellent analytical skills, attention to detail and business acumen.
• Excellent oral and written communication skills; excellent presentation skills.
• Customer service ethos and a passion for delivering high quality project outputs and excellence in services deployed; ability to hold others, including third parties, to similarly high standards.
• Ability to work under pressure and think clearly and logically in challenging situations.
• Versatility: the role requires a range of interpersonal and professional skills to deliver change in a software development and release management environment.
• Resilience: Ability to navigate complexity, uncertainty and challenges while maintaining focus on project/release objectives
• Energy: Sustain high levels of engagement, drive and enthusiasm to maintain momentum
• Excellent stakeholder management skills and experience of operating to Executive level

ROLE OVERVIEW

Calmac Ferries Limited (CFL) is a ferries and port operations business with 1,800 staff and turnover of more than £350m. We operate 33 ferries across 31 routes and 50 ports, carrying 5 million passengers and 1 million vehicles each year.
CFL are seeking a proactive and experienced Agile Project Manager to lead client-side on the ongoing development of the mission-critical software platforms. This individual will be responsible for ensuring the successful planning, coordination, and delivery of the platform’s ongoing development and optimisation, working closely with internal stakeholders, third-party software partners, and external stakeholders such as Transport Scotland.
The project manager will require to have strong experience in managing delivery of technology and digital solutions in a highly available operational environment combined with a publicly visible brand.
The Agile Project Manager will act as the key interface between the business stakeholders and the technical delivery teams (a mix of third-party software providers and the internal IT team) championing Agile delivery practices while ensuring business objectives are met on time, within scope, and to the desired quality.

PRINCIPAL ACCOUNTABILITIES

• Lead and coordinate the ongoing introduction, delivery and enhancement of strategic software platforms following Agile practices.
• Manage end-to-end product release lifecycles from discovery through to deployment, with a focus on incremental value delivery.
• Serve as the client-side Project management expert in forums such as sprint planning, reviews, retrospectives, and daily stand-ups.
• Facilitate alignment across stakeholders, digital/IT teams, and third-party suppliers.
• Maintain and evolve a clear product backlog in partnership with Product Owners, business sponsors and technical delivery leads.
• Ensure risks, issues, and dependencies are actively managed and communicated.
• Champion Agile best practices and foster a culture of continuous improvement across cross-functional teams.
• Manage the development of business cases to support project funding
• Oversee partner relationships and hold delivery partners to agreed SLAs and KPIs in software development and product releases.
• Provide regular status updates, reports, and insights to senior leadership and governance forums.
• Support change management and adoption planning for releases
• Management of project risk and issues
• Build & manage a internal delivery team that includes Business Analyst, User Experience/User Interface (UX/UI) & Testing roles
• Developing the resourcing and delivery approaches that will be included in the programme strategy.
• Engaging with the Calmac Centre Of Excellence (COE) to ensure software platform changes are incorporated into business practice
• Change Management & Adoption. Working with Change Management resources fostering a culture of knowledge-sharing, learning, and reflection across the programme.
• Ensuring observations and recommendations are fed into decision-making processes.
• Developing the decision-making, issue resolution, and risk response approaches in the product development and release strategy, ensuring that they are applied.
• Providing decision-ready information for governance (typically monthly Product Steering Committee)