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AGM Helpdesk at INFORMATION SYSTEMS SOLUTIONS, INC

Sierra Vista, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, PKI System, Troubleshooting, Account Documentation, Hardware Tracking, Software Tracking, Backup Recovery, End User Support

Industry

IT Services and IT Consulting

Description

Description Information Systems Solutions (ISS) is looking for a candidate to provide Help desk support for a U.S. Army Customer. The selected candidate will provide support for the Army's CAC PKI system. You will perform routine helpdesk functions to assist customers with the use and application of the PKI infrastructure. This is an incredible opportunity for someone who wants to start their career in Information Technology. Specific duties include, but are not limited to the following: Troubleshoot end user PKI installations Process, track, and manage account documentation Interact with users and evaluate vendor products Track hardware and software, coordinate installation and provide backup recovery Why Work For ISS? At Information Systems Solutions (ISS), we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings to foster camaraderie within the company. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career. Requirements Clearance Level Secret Education AA/AS or equivalent experience Certifications (IAT Level II) One of the following: CySA+ Security+ CCNA - Security GICSP GSEC SSCP Required Skills 0-2 years of experience in help desk support and IT Desired Skills MCP or other related Microsoft certification Computing environment certification

Responsibilities

The selected candidate will provide Help Desk support for a U.S. Army Customer, focusing on the Army's CAC PKI system by assisting users with the infrastructure's use and application. Specific duties involve troubleshooting end-user PKI installations, processing and tracking account documentation, and managing hardware and software coordination.