SUMMARY

The Service Technician repairs machines to the customer’s satisfaction in the shop, field or customers location. Removes, installs, repairs, disassembles, assembles, performs failure analyses of all equipment including engines, electrical systems, hydraulics, transmissions, power train, brakes, steering, electronic and computer applications, heating and air conditioning (HVAC).

REQUIREMENTS

· Completion of Secondary School Diploma
· Agricultural Journeyperson status or similar relevant experience considered
· 2-5 years’ industry experience
· Working knowledge of Ag equipment, a plus
· Prior experience in troubleshooting methods and maintenance of industrial heavy-duty vehicles
· Excellent oral and written communication skills.
· Excellent customer service skills.
· Farm background desirable.
· Ability to travel within region and to be able to work with limited supervision.
· Ability to operate large machinery.
· Valid driver’s license required with verifiable safe driving history.
· Computer literacy.

PHYSICAL REQUIREMENTS

· Ability to see, hear and speak well enough to use a telephone, computer, and cell phone, and to present and explain product details to customers.
· Ability to drive vehicle for extended periods of time.
· Must be able to stand for extended periods of time.
· Follows all safety rules, regulations and policies.
· Ability to bend, stoop, and pick up objects.
· Ability to lift up to 35 pounds frequently, 50 pounds occasionally.

· Troubleshoots and repairs customer machinery.
· Troubleshoots machine systems and research problems.
· Conducts machinery inspections.
· Conducts machinery set-up and adjustments.
· Uses laptop to enter labor, fill out service reports, and completes warranty reports.
· Uses service manuals and parts books to look up specs and parts for repairs.
· Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
· Demonstrates regular and punctual attendance at the assigned work location.