Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT’S THE OPPORTUNITY?

We are seeking an experienced AI Agent Engineer to join our team! In this role, you will be responsible for assisting our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented meet our customers’ needs. If you have a strong background in AI tools and / or Large Language Models, integration via RESTful API endpoints, experience in technical software implementation, excellent problem-solving skills, and a passion for helping customers succeed, we would love to hear from you!

WHAT SKILLS DO I NEED?

• 5+ years of experience in Professional Services as a Technical Consultant or Implementation Engineer
• Bachelor’s degree in a relevant field or equivalent practical experience.
• Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels.
• Proven experience in customer support system implementation or engineering roles; experience with Intercom, Zendesk, FreshDesk, HelpScout or similar customer messaging / customer support platforms is highly desirable
• Knowledge of and experience integrating with RESTful APIs using JSON
• Knowledge of and experience with data conversion and migration
• Strong technical proficiency and the ability to understand and configure software integrations.
• Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Ability to handle multiple implementation projects simultaneously and prioritize tasks effectively.
• Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines.
• Passion for delivering exceptional customer service and driving customer success.

Please refer the Job description for details