AI Agent Reliability at Emergent Labs

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Strategy, Business Ops, CX, Program Leadership, Process Design, SOP Creation, Workflow Automation, Operational Analytics, Cross-Functional Collaboration, Data-Driven Decision Making, Team Leadership, Change Management, Customer Experience Improvement, Training Frameworks, Capability Programs

Industry

technology;Information and Internet

Description

Team: AI Agent Reliability Location: Bangalore (On site) Emergent is reimagining how software gets built. Our vision is to democratize development enabling anyone with an idea to become a creator, and making software accessible to a billion people worldwide. Headquartered in San Francisco, our autonomous coding agents transform natural-language prompts into fully functional applications that are tested, version-controlled, and deployable in minutes. What once took weeks now happens with a single click. We call it Vibecoding. In just a few months, we’ve grown to 3 M+ users, crossed $25 M in ARR, and expanded to 180 countries, backed by Lightspeed, YC, Prosus, and Together Fund. Our team includes founders and operators from Google, Amazon, Uber, Headout, and IIT, builders obsessed with shaping the future of software crea The Role We’re looking for a Strategy & Operations Leader who thrives in high-growth, zero-to-one environments, someone who can build systems, scale teams, and eliminate friction across the company. You’ll sit at the intersection of operations, product, CX, and strategy, working to design the operating backbone that keeps Emergent moving fast as we scale exponentially. This role is about creating clarity where ambiguity exists, building workflows that make teams unstoppable, and designing processes that turn chaos into predictable excellence. If you love solving hard operational problems, driving cross-functional alignment, and building frameworks that scale across orgs this is for you. What You’ll Do Architect and scale the operational engine - designing processes, playbooks, and systems that unlock speed, visibility, and efficiency across the org. Integrate tools and automate workflows, dramatically shrinking cycle times (think: reducing processes from weeks to days). Build cross-functional operating cadences with Product, Marketplace, CX, HR, and Tech -OKRs, governance, and strategic rhythms that align teams. Lead transformation projects, from centralizing siloed teams to building new strategic verticals from scratch. Design SOPs, documentation systems, and change management mechanisms that drive org-wide adoption and accountability. Improve customer experience through operational excellence, reducing escalations, service gaps, and complaint ratios. Establish escalation desks and issue resolution systems that cut turnaround times and improve quality. Develop training frameworks, capability programs, and people-first initiatives that lift team performance and morale. Use data as a superpower, building dashboards, measurement frameworks, and operational analytics that guide leadership decisions. Partner deeply with product and engineering to resolve production issues, improve tech response times, and shape how product and operations work together at scale. Who You Are 5+ years of experience in operations, strategy, business ops, CX, or program leadership, ideally in fast-scaling startups. A systems thinker who loves turning broken or ambiguous workflows into elegant operating models. Deep experience with process design, SOP creation, workflow automation, and operational analytics. Comfortable leading teams of 10-30 people, while also rolling up your sleeves to fix the root cause of problems. Strong cross-functional instincts - your natural environment is working with Product, Engineering, HR, Marketplace, CX, and Leadership. An empathetic people-leader who builds capability, culture, and upward mobility within teams. Analytical, structured, and data-driven—with working knowledge of tools like Excel, Sheets, Tableau, Retool, Zendesk, Freshdesk, or Salesforce. Above all, you are someone who loves building processes, systems, clarity, and teams. Why Join Us Help build the operational foundation of one of the fastest-growing AI companies in the world. Work closely with founders, product leaders, and operators shaping the future of software. Drive programs that directly impact efficiency, productivity, customer experience, and product quality. Own high-visibility initiatives in a company where speed, autonomy, and meritocracy are the default. Competitive compensation, meaningful equity, and a chance to leave your mark on a generational company.

Responsibilities

Architect and scale the operational engine by designing processes, playbooks, and systems that enhance speed and efficiency. Lead transformation projects and improve customer experience through operational excellence.