AI and Experience Orchestration Director at GENESYS CLOUD SERVICES INC

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI, Customer Experience, Sales Strategy, Stakeholder Engagement, Presentation Skills, Problem Solving, Collaboration, Critical Thinking, Pre Sales, Conversational AI, Account Strategy, Opportunity Progression, Field Execution, Customer Workshops, Insights Capture, AI Use Cases

Industry

Software Development

Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. AI and Experience Orchestration Director This role opens opportunities for applicants based in Sydney, Melbourne or Brisbane. The AI and Experience Orchestration Director leads strategic engagements, working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities. This role brings deep expertise in AI powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes. At Genesys, we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organisations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture. What You’ll Do Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives You’ll Bring Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills Experience in sales overlay, specialist, or subject matter expert functions 10 to 12 years of experience in software, cloud, or AI related roles Proven capability in AI powered customer experience and conversational AI solutions Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes Experience coordinating and executing AI proofs of concept Ability to create effective territory and account strategies that support growth objectives Strong critical thinking, problem solving, and communication skills Effective presentation skills with the ability to serve as a compelling subject matter expert Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams Desirable Skills Experience selling leading AI solutions for customer experience or contact centre transformation Please note: Genesys will not accept resumes from agencies for this role. To be eligible to apply for this role you must have work rights in Australia. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Want to join Genesys but don’t see a role that matches your skills right now? Join our Talent Community! You’ll receive Genesys updates and job openings Sign up here. If a Genesys employee referred you, please use the link they sent you to apply. Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Responsibilities

The AI and Experience Orchestration Director leads strategic engagements to accelerate the adoption of Genesys AI capabilities. This includes influencing deal strategy, driving field execution of programs, and acting as a trusted subject matter expert.