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AI Automation Engineer - Customer Service (Hybrid - NL) at GT Ecom BV

Nieuwegein, Utrecht, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

4800.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI, Python, Operational Automation, Problem-Solving, Collaboration, KPI Monitoring, Customer Satisfaction, Workflow Automation

Industry

Retail

Description

Drive AI-Powered Customer Service Excellence at GT Ecom! Your AI expertise will directly improve customer interactions, optimize operational efficiency, and help the company scale 50+ stores to $500M revenue by 2026. Your Role’s Impact As an AI Automation Engineer - Customer Service, you will: • Improve AI-generated responses to reduce errors and improve NPS. • Automate workflows that reduce refunds and disputes. • Support team leads in monitoring KPIs and resolving escalations. • Prototype new AI-driven processes that increase operational scalability. Why Now? The company is at a pivotal stage of growth — your work now will directly shape customer experience, operational efficiency, and long-term profitability. Who We’re Looking For • Proven experience in AI, Python, and operational automation. • Strategic problem-solver with hands-on experience in improving AI systems. • Collaborative and structured, able to bridge technology and operations. • Based in the Netherlands Success Drivers in the First 90 Days • Refine AI tools, implement improvements, and deliver measurable impact on KPIs such as refunds, disputes, and customer satisfaction. Role Type: Fixed-Term Employment (Netherlands-based) Work Model: Hybrid, at least 1x/week in office, rest remote Time Tracking: Hubstaff Compensation: From €3.200–€4.800/month - negotiable — plus performance bonuses Take ownership from day one — apply now and help us transform customer support with AI.

Responsibilities

As an AI Automation Engineer, you will improve AI-generated responses and automate workflows to enhance customer service. Your role will also involve supporting team leads in monitoring KPIs and prototyping new AI-driven processes.