JOB DESCRIPTION

We are looking for an AI Automation Engineer to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about designing & building AI solutions, keep on reading, as you might be the perfect fit for this job.

The job in brief:

Job Title - AI Automation Engineer

Working model - hybrid from Switzerland

Team - you will join the Automation Engineering team within the Automation department.

Level - Professional

Location - Chiasso, Switzerland (only for hybrid positions)

Contract - Permanent - full-time (EUR 36 h/week)

What your impact will be:

• Build and scale n8n automation workflows.
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Design, build, and maintain production-grade workflows on our self-hosted n8n Enterprise platform (AWS EKS), supporting business units across the company and helping grow our Citizen Developer / self-service automation program.

• Design and build custom AI solutions. Develop applications and tools that use AI to support key business processes. These solutions will be tailored to specific needs across different departments.
• Connect AI tools with our systems. Integrate external AI platforms (such as OpenAI, Google Gemini or Anthropic Claude) with our existing tools using APIs, low-code platforms like n8n, and custom connectors.
• Contribute to our governed knowledge layer.
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Support and extend our Company Context / Universal RAG Knowledge Base, including document ingestion pipelines, retrieval quality, and access governance.

• Work with natural language processing (NLP). Create tools for analyzing conversations, automating emails, and generating insights from customer interactions.
• Build generative AI solutions. Use generative AI to automate tasks like content creation and communication personalization.
• Maintain and improve systems. Update code, monitor system performance, and retrain models regularly to ensure everything runs smoothly.
• Collaborate with tech teams. Work closely with data engineers, DevOps, and other developers to make sure AI tools are scalable and reliable.
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What You Might Build:

• n8n workflows automating cross-department processes
• NLP-based systems that analyze calls and emails
• RAG-powered assistants and chatbots grounded in our Company Context knowledge base
• Virtual assistants and chatbots to support internal teams
• Recommendation engines that guide real-time sales or support actions
• Automated tools to generate personalized content
• Dashboards and reporting tools that surface AI-generated insights
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Your expertise:

• 3+ years of hands-on AI development: You’ve built and shipped AI solutions that led to real business impact—whether that’s increased revenue, reduced cost, or improved customer satisfaction (NPS).
• Fast, practical builder: You move quickly from idea to working prototype, and improve as you go. You aim for results, not perfection.
• End-to-end problem solver: You take ownership from idea to deployment—writing documentation only when needed, and focusing on what works.
• Strong technical troubleshooting: You can quickly find the cause of technical issues using logs, dev tools, or pattern matching.
• Security-aware mindset: You understand authentication, authorization scopes, and safe handling of credentials.
• Communicator and storyteller: You present your ideas clearly, show live demos with confidence, and help business teams understand the value of your work.
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