Key Responsibilities

• AI & LLM Development: Design, build, and deploy LLM-powered AI agents, internal assistants, and copilots using RAG, tool calling, and workflow orchestration.
• Process Automation & Integration: Architect and build automated workflows connecting business platforms (Microsoft 365, CRM, ERP, PSA, RMM) via APIs, webhooks, and automation tools.
• Consulting & Discovery: Facilitate client workshops, evaluate AI readiness, and translate complex technical concepts into clear business language.
• Governance & Security: Help establish responsible AI policies, ensuring data privacy, access controls, and risk mitigation across all solutions.
• Managed AI Services: Support the ongoing monitoring, optimization, and continuous improvement of deployed AI agents and integrations.

What We Are Looking For (Essential Criteria)

• Proven Delivery Experience: You have professional experience designing, building, deploying, and maintaining production-grade AI or automation solutions (beyond just playing with API tools).
• Core Technical Skills: Practical coding capability in Python, JavaScript/TypeScript, or similar, alongside a strong understanding of APIs, webhooks, and secure authentication (OAuth 2.0, API keys).
• Automation Frameworks: Hands-on experience with tools like Power Automate, n8n, or Make.
• AI & LLM Knowledge: Deep familiarity with generative AI, prompt engineering, and platforms like ChatGPT, Microsoft Copilot, and Claude.
• Consultative Mindset: Exceptional communication skills with the ability to bridge the gap between
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