AI Automation Intern at Namify LLC

Springville, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

60000.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Curiosity, Problem Solving, Data Analysis, Pattern Recognition, Collaboration, Documentation, Workflow Design, Architecture Design, Prototyping, Agile, Scrum, API Usage, Git, Jira, Trello, Postman

Industry

Printing Services

Description

Description ABOUT US: Namify is in the business of belonging. For over 20 years, companies of all sizes have partnered with us to elevate their recognition programs, corporate gifting strategies, branding initiatives, and employee engagement. Through automation and more sustainable practices, we are revolutionizing the swag industry which has traditionally been wasteful and awkward. We’re growing fast because the world recognizes how desperately services like ours are needed. Now we are looking for energetic “inclusion superheroes” to join our team. So, if you are a detail-oriented person and like the idea of creating more happiness in the workplace, we want to talk to you … like yesterday. ABOUT THIS JOB: AXOMO is seeking a technically curious and problem-solving oriented professional for a 3-month project-based role from April through June to help design the foundations of an AI-powered knowledge base and support automation system. This role will work cross-functionally with our sales, support, and engineering teams to analyze real customer interactions and transform that information into a structured knowledge system that can power internal tools and AI-driven support agents. The goal of this project is to develop the early framework for an AI support assistant capable of answering common questions for customers while also helping internal teams quickly locate information. This position is focused on building the initial architecture, data structure, and prototype workflows for a scalable, company-wide knowledge platform. RESPONSIBILITIES: Analyze historical customer support data from chat, email, and other support channels Identify common patterns in customer questions, product usage, and support issues Collaborate with sales and support teams to gather insights from real customer interactions Document the knowledge structure and recommended workflows for future expansion Recommend tools and strategies for scaling the knowledge base across the organization Present project findings, prototypes, and recommendations at key project milestones Perform other related duties as assigned Structure and organize knowledge into categorized information sets, including: External (customer-facing information) Internal (team-only documentation) Vendor resources Partner resources Design the foundational architecture for an AI-driven support assistant Develop prototype workflows for AI-powered responses to common customer inquiries, such as: Order status inquiries Shipping and tracking information Platform functionality questions Common troubleshooting scenarios Taking ownership and pride in these tasks will allow you to thrive in this position for the benefit of both your team, Namify and our clients, and most importantly yourself. A reflection of your care and dedication to our client’s needs will be seen in the quality of your work, and won’t go overlooked. You are to be accountable for results and should take ownership of your area, processes, and communications seriously, while still having a rewarding and pleasant experience working for our company. BENEFITS AND COMPENSATION: $50,000-60,000, depending on experience Experience Days Axomo Credit Requirements Must have proper documentation for employment in the United States Must pass a pre-employment drug screen High School diploma or equivalent preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Bachelor’s degree in Software Engineering, Computer Science, or related field Experience working in software development environments using Agile or Scrum methodologies Strong analytical and pattern recognition skills Experience working with APIs, developer tools, or modern SaaS platforms Familiarity with Git repositories, Jira or Trello, Postman, Figma or similar product/design tools. Ability to work independently and take initiative in an exploratory project environment Ability to work in a sitting or standing position for 6+ hours a day Ability to lift up to 45 pounds SPECIAL CONSIDERATION FOR: Experience working with AI or machine learning tools Familiarity with chatbot frameworks, LLMs, or AI prompt engineering Experience building internal documentation or knowledge management systems Experience analyzing customer support or product usage data Understanding of retrieval-based AI systems or vector search tools THIS POSITION REPORTS TO: Chief Technology Officer SCHEDULE: Monday-Friday 9am-5pm WORK SPACE INFO: This job operates primarily in an office environment. May need to conduct business with the production team in a warehouse environment which requires standing, moving, and lifting. TRAINING: Training for this position will be completed by the department manager. Training will consist of education on key processes, preparation and staging requirements by customer, location of tools, supplies and materials. You will be trained on how to use the order interface, how to properly read orders and where to look for notes. Additional training will be completed as processes evolve or as required. SAFETY: Namify enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each incumbent is responsible for completing all training requirements and fulfilling self-aid/buddy-aid responsibilities, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, the incumbent must accept that they have responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, questioning nonstandard operations or environmental factors that may involve unmitigated hazards, and providing feedback to site leads and management on all safety issues.

Responsibilities

The intern will analyze historical customer interaction data from various channels to identify common patterns in customer questions and issues. Responsibilities include collaborating with sales and support teams, documenting knowledge structures, and designing the foundational architecture for an AI-driven support assistant.