AI Business Process Sales and Service Solution Engineer at Microsoft

Copenhagen, Capital Region of Denmark, Denmark -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dynamics 365, Sales, Customer Service, Contact Center, Field Service, Customer Insights, AI Agents, Copilot Studio, Technical Consulting, Solution Selling, Proof of Concept, Compliance, Privacy, Security, Value-Based Selling, Industry Knowledge

Industry

Software Development

Description

Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents) and Copilot Studio expertise to secure technical decision. Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents. Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans - including migration pathways to D365, recommended migration tools - with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners. Anticipate and address technical blockers - such as AI-related compliance, privacy, or security concerns - early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers). Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues. Acts as a technical thought leader by sharing best practices (e.g., architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities. Proven years technology-related sales or technical consulting experience. Bachelor's Degree in Computer Science, Information Technology, or related field AND a few years of technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND a couple years of technical pre-sales or technical consulting experience OR equivalent experience Professional English proficiency and fluent in at least one of the following languages: Swedish, Danish, Finnish. Deep Understanding of Sales and Service Dynamics 365 solutions like Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 LOB AI Agents and Low Code offerings like Copilot Studio Or equivalent. * Solution pre-sales for business applications and/or SaaS-based company or similar technology. Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members. Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities Expert understanding and a couple years' experience selling into one of the following industries: Financial Services, Manufacturing, Healthcare, Retail and Government Certifications in D365 and Power Platform relevant technologies or disciplines

Responsibilities

Own the technical win strategy for each opportunity and engage with Business Decision Makers and Technical Decision Makers to translate their priorities into solution vision. Lead proof-of-Concept engagements and address technical blockers early in the sales process to instill confidence in D365 solutions.