AI Business Product Manager at ServiceNow

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, AI Integration, SQL, Data Visualization, Python, R, Documentation, Communication, Product Management, KPI Development, Exploratory Data Analysis, A/B Testing, User Behavior Analysis, Technical Collaboration, Strategic Insights, Continuous Improvement

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role We’re seeking a passionate and detail-oriented AI Business Product Manager with an emphasis on data science and product analytics for our Customer Support and Services (CSS) Business Product Management team. The ideal candidate is naturally curious, enjoys analyzing user behavior, product performance, and turning AI system outputs to drive enhancements in AI response quality. Strong analytical, communication and documentation skills are key, as you'll often translate data findings into clear, actionable strategies for technical and non-technical stakeholders What you get to do in this role: Analyze data related to customer service interaction data, AI performance, user behavior, and product usage to uncover actionable insights Translate analytical findings into product requirements and business recommendations Collaborate closely with product managers, and engineering teams to inform and validate improvements in AI functionality Support development and measurement of KPIs related to AI response effectiveness and user satisfaction Identify patterns, anomalies, and areas of opportunity through exploratory data analysis Document analytical requirements, assumptions, processes, and findings clearly and thoroughly Clearly communicate insights, strategies, and performance results to stakeholders across the organization Drive continuous improvement through experimentation, A/B testing, and feedback loops Qualifications Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Strong proficiency in SQL and data visualization tools (e.g., Tableau, Power BI) Familiarity with Python, R, or similar for data analysis is a plus Exceptional ability to analyze complex datasets and derive strategic business insights Excellent documentation and communication skills; ability to bridge business and technical teams Strong curiosity and a proactive mindset toward data exploration and product impact Experience building new products that use challenging algorithms. Experience in delivering highly scalable services in the enterprise world. Basic Qualifications: 5+ years of experience in a business or product analyst role, preferably in tech or AI domains Bachelor's degree in business, Data Science, Computer Science, Economics, or related field #CSTAS Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

The AI Business Product Manager will analyze data related to customer service interactions and AI performance to uncover actionable insights. They will translate these findings into product requirements and collaborate with product managers and engineering teams to enhance AI functionality.