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AI Customer Care Analyst at Wibit Consulting & Services (WibitCS)

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Service Cloud, Case Management Processes, Agentforce, Einstein GPT, Data Analysis, Customer Support KPIs, Omnichannel Communication Flows, User Stories, Acceptance Criteria, Process Diagrams, Collaboration Skills

Industry

Staffing and Recruiting

Description

Join a forward-thinking company leveraging AI to transform Customer Care 🤖💬 As an AI Customer Care Analyst, you will help define high-impact use cases, streamline processes, and ensure AI solutions deliver measurable results while aligning with business needs 🚀 Location: Brussels, Belgium Employment Type: Full-time / Mission-based Industry: Customer Care / AI & Technology Languages: French OR Dutch + English 🎯 Your Responsibilities 📝 Conduct workshops to define and prioritize AI use cases 📊 Define target processes and key performance indicators (KPIs) 🛠️ Collaborate with developers and AI experts to validate specifications ✅ Ensure functional consistency of the POC and compliance with business requirements 📄 Write functional documentation and user guides 🔍 Monitor solution performance and continuously evaluate outcomes 📈 Model customer and agent journeys to optimize AI interventions 🧠 Your Profile 💡 Knowledge of Salesforce Service Cloud and case management processes 🤖 Familiarity with Agentforce and Einstein GPT functionalities 📊 Understanding of data analysis, customer support KPIs, and omnichannel communication flows 🛠️ Ability to formalize user stories, acceptance criteria, and process diagrams 👥 Strong collaboration skills, working closely with technical and business teams 🇫🇷🇳🇱 Fluent in French OR Dutch + English 🎁 What’s on Offer 💼 Mission-based opportunity with exposure to AI-driven customer support 🌍 Work in a dynamic, collaborative, and innovative environment 📚 Gain experience with emerging AI tools and advanced Customer Care solutions 🚀 Opportunity to influence high-impact business processes #AI #CustomerCare #Salesforce #BrusselsJobs #FrenchSpeaking #DutchSpeaking #BusinessAnalyst #EinsteinGPT #Omnichannel #B2B #B2C #Innovation #DigitalTransformation #AIAnalyst

Responsibilities

As an AI Customer Care Analyst, you will help define high-impact use cases and streamline processes. You will ensure AI solutions deliver measurable results while aligning with business needs.