BE THE ARCHITECT OF AI‑POWERED CUSTOMER OUTCOMES FOR THE CS ORG OF TOMORROW.

AI is rewriting the rules of business—and Customer Success is next. At Concord, we’re not just automating; we’re building an entirely new category: AI‑powered teammates that 10x the performance of CSMs and the experience for customers.
This role doesn’t exist in most companies yet. In 3–5 years, it will be core to how modern orgs operate. Right now, you get to help define it.

THIS ROLE IS NOT FOR YOU IF…

If you’re looking for:
A well‑documented playbook to follow from day one
A job focused on narrow, administrative work
Incremental tweaks to systems someone else designed
Outdated, unchanging tools and workflows
…then this role will frustrate you.

THIS ROLE IS FOR YOU IF…

You thrive on:
Designing CS systems no one has built before
Figuring out how to solve problems without being told exactly what to do
Using the latest AI models, MCP connectors, and emerging tech
Working as an engineer + product thinker (not just a process enforcer)
Rapid prototyping, testing, and improving every week

ABOUT THE ROLE

As our AI Customer Success Architect (reporting to the CEO), you’ll design and deploy AI‑native enablement that acts as a true colleague to our CSMs. Your systems will eliminate admin work, surface signals before humans even ask, and coach people in real time—so onboarding is flawless, adoption compounds, and retention follows.
You’ll choose the tools, use the newest MCP connectors, tap into the latest large language models, and build workflows others will copy years from now.