WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The AI CoE is dedicated to leveraging AI, machine learning, and automation technologies to enhance business efficiency and improve customer experiences. We are looking for an AI Delivery Manager to lead and oversee the successful delivery of AI-powered automation initiatives.
This role will be responsible for managing a team of Intelligent Process Automation Developers, ensuring alignment with business objectives, and driving the execution of automation projects that transform workflows and optimize business processes. The Delivery Manager will collaborate with cross-functional teams, manage project timelines, and ensure that automation solutions are deployed efficiently and effectively.

KEY RESPONSIBILITIES:

• Lead and manage the Intelligent Process Automation team, ensuring successful execution of automation projects that enhance business processes and efficiency.
• Partner with business and IT stakeholders to identify opportunities for AI-driven automation and develop a roadmap for intelligent process automation initiatives.
• Oversee the end-to-end delivery of automation solutions, from discovery and design to development, testing, and deployment.
• Ensure alignment between automation initiatives and business objectives, balancing technical feasibility with business impact.
• Manage project timelines, priorities, and resources, ensuring that automation solutions are delivered on time and within scope.
• Drive continuous improvement, optimizing automation workflows and ensuring that solutions evolve with business needs and technological advancements.
• Monitor and measure the impact of automation initiatives, tracking key performance indicators (KPIs) and ensuring return on investment (ROI).
• Collaborate with IT, data engineering, and business units to integrate automation solutions into enterprise systems and workflows.
• Stay informed on emerging AI, RPA, and process automation technologies, identifying opportunities to enhance automation capabilities.
• Act as a mentor and coach to the Intelligent Process Automation team, fostering a culture of innovation, collaboration, and continuous learning.