Req ID#: 399635
Remote, Any Location, GB Remote, Any Location, GB, 08019 Remote, Any Location, GB Remote, Any Location, GB Remote, Any Location, GB, 28230 Remote, Any Location, GB, 28005 Remote, Any Location, GB, 28045 Remote, Any Location, GB, 28045Previ Remote, Any Location, GB, 28830 Remote, Any Location, GB, 41011 Remote, Any Location, GB Remote, Any Location, GB, 41920 Remote, Any Location, GB, 28906
Job Description:

ABOUT US

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

JOB SUMMARY

We are looking for a experienced, resourceful, and highly independent AI Deployment Manager to join our growing AI team based in [Add location: EMEA/NA]. You will play a critical role in ensuring the successful deployment of our AI products within client environments, working at the intersection of product, operations, IT, and customer success.
This role requires a startup mindset, hands-on project leadership, and a proven ability to manage complex deployments involving multiple stakeholders, including clients’ IT and security teams.
You will be responsible for end-to-end project management – from planning to go-live – ensuring our AI tools are seamlessly integrated into client operations. Experience with Smartsheet is a must, as you will own and manage project tracking, reporting, and dashboards.

PREFERRED QUALIFICATIONS

• Certification in project management (e.g., PMP, Prince2, Agile/Scrum)
• Experience working with AI or automation technologies
• Experience working with multinational clients in BPO, CX, or enterprise environments

• Lead the deployment of AI software solutions across global client operations, ensuring high-quality, timely delivery.
• Own project planning and tracking using Smartsheet – including dashboards, Gantt charts, task assignments, and stakeholder updates.
• Act as the bridge between internal product teams, customer success, and client-side IT/security stakeholders.
• Identify project risks, manage dependencies, and resolve blockers to ensure deployment success.
• Support client readiness, coordinating activities such as user testing, training, and go-live planning.
• Ensure compliance with client security, privacy, and infrastructure requirements.
• Collaborate with internal teams to continuously improve deployment playbooks and best practices.