Job Summary

The AI & Digital Experience Analyst serves as the execution and innovation engine for the Technology Operations division. Reporting directly to the Associate Director of Technology Operations, this role focuses on translating high-level AI architectures into functional prototypes, driving enterprise-wide AI adoption, including Microsoft Copilot, and measuring the operational impact of the Technology Operations division.

The role acts as the in-house Copilot Expert, responsible for enabling and coaching end users to build their own agents in Microsoft Copilot Studio, including advanced, multi-step agents that connect to enterprise data and automate business workflows.

• The Analyst bridges the gap between technical AI development and end-user experience, ensuring that Technology Services is positioned as a proactive, value-driving partner to the business.