AI Engineer (FSM) - IFS TheLoops at IFS NORTH AMERICA INC

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Management, Work Order Management, Scheduling Optimization, Dispatch, Mobile Field Operations, Software Development, Scripting, Python, JavaScript, Enterprise System Integration, API-Based Workflows, AI Frameworks, Analytical Skills, Communication Skills, Problem-Solving, Collaboration

Industry

Software Development

Description

Company Description IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. Job Description About TheLoops TheLoops, an IFS company, is the first enterprise-grade AI Agent platform built for SaaS, CX, and mission-critical industries. Our AI Agents are like digital coworkers: secure, always learning, and working 24/7 to drive measurable business outcomes. As we grow, we're looking for mission-driven individuals to help us deliver the future of AI-powered operations. At TheLoops, we: Lead with Curiosity: We ask questions, learn, and communicate with respect for each other. Learn by Making: We iterate fast to deliver tangible solutions with humility. Listen to the Loop: We use data and feedback to map our path to success and measure it with autonomy and empathy. TheLoops is redefining how modern support organizations scale. TheLoops is redefining how modern organizations scale, and our customers rely on us to unify their technical stack and deliver real-time, AI-powered insights and Agentic capabilities As an AI Engineer – Field Service Management (FSM), you will translate complex field service business processes into autonomous AI agent logic that drives intelligent scheduling, dispatch, maintenance, and service execution. You’ll work closely with customers, implementation teams, and platform engineers to design, configure, and deploy AI agents that deliver measurable improvements in efficiency, response time, and service quality. The role combines field service domain expertise, software development skills, and applied AI problem-solving. AI Agent Design & Development Translate field service management processes into autonomous AI agent workflows and logic. Configure and develop agents to automate scheduling, work order management, and technician dispatch. Develop and test agent logic through scripting and platform tools. Collaborate with AI engineers to refine performance, ensure reliability, and scale across customer environments. Process Understanding & Translation Partner with FSM domain experts to map service delivery workflows into structured agent logic. Ensure agent logic adheres to business rules, service KPIs, and operational dependencies. Document agent configurations and decision logic for repeatable deployment and ongoing sustainment. Cross-functional Collaboration Collaborate with Implementation & Sustaining Engineering teams to deploy and maintain agents in production. Provide feedback to Product and Platform teams to drive roadmap improvements. Support customers in validating agent performance, reliability, and ROI. Qualifications Expertise in Field Service domain, including work order management, scheduling optimization, dispatch, or mobile field operations. Software development or scripting experience (Python, JavaScript, or equivalent). Understanding of enterprise system integration and API-based workflows. Exposure to AI frameworks or orchestration tools preferred. Ability to translate complex service workflows into logical, automatable processes. Strong analytical and communication skills, with a hands-on, delivery-oriented mindset. Additional Information We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

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Responsibilities

As an AI Engineer, you will translate complex field service business processes into autonomous AI agent logic to improve scheduling, dispatch, and service execution. You will collaborate with various teams to design, configure, and deploy AI agents that enhance efficiency and service quality.