As an AI Engineer – Conversational at 4WD Supacentre, you’ll take ownership of designing, building and deploying AI-driven chat and voice solutions that transform the way our customers engage with us. This is a hands-on, technical role working within a fast-moving team that values delivery and innovation in equal measure. Reporting to the Technology & Project Director.

We are on an exciting journey to implement AI chat across our ecommerce website and AI voice within our contact centre environment. We currently operate Salesforce for both voice calls and website chat. We are open to best-of-breed conversational AI tooling to complement it. You’ll evaluate, recommend and implement the right solutions, integrating them seamlessly into our existing technology landscape.

This is a rare opportunity to shape conversational AI capability from the ground up inside a growing Australian retail business.

Role Responsibilities

- Design and implement AI-powered chat solutions for the 4WD Supacentre website, delivering intelligent, personalised customer interactions

- Architect and deploy AI voice solutions within the contact centre environment, reducing handling time and improving customer experience

- Work closing with our internal team on system integrations that can be leveraged by the conversational AI systems to automate and enrich requests and experiences with our customers