ABOUT THE ROLE:

As an AI Engineer at Titan, you’ll play a pivotal role in shaping the future of AI-powered IT service delivery. You’ll work across the stack to build intuitive, high-impact products that blend human expertise with autonomous AI agents, transforming how managed service providers (MSPs) operate. This is an opportunity to join an early-stage team, have meaningful product ownership, and help define the engineering culture as we scale.

WHAT YOU WILL DO:

• Design, build, and optimize AI models that enhance automation and decision-making for IT operations.
• Work closely with design and product teams to build user-centric experiences that empower technicians and enhance service delivery.
• Research and experiment with cutting-edge AI techniques to improve model accuracy and performance.
• Collaborate with AI and backend engineers to integrate our AI-powered platform into customer-facing tools.
• Make key technical decisions around model architecture, training infrastructure, and AI best practices.
• Ship fast and iterate, balancing speed with quality in a fast-paced, startup environment.