AI, Knowledge and Digital Workplace Specialist, Information Technology Solu at unfpa

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Artificial Intelligence, Digital Workplace Solutions, Google Workspace, Knowledge Management, Data Privacy, User Training, Technical Documentation, Digital Literacy, Collaboration Tools, Interoperability, Project Management, Change Management, AI Governance, Digital Adoption, Information Security, User Feedback Analysis

Industry

International Affairs

Description

The Position: UNFPA is seeking a skilled AI, Knowledge and Digital Workplace Specialist to help advance its AI, Data, and Knowledge practice within the Digital Center of Excellence (CoE) of the Information Technology Solutions Office. This role will support advancing UNFPA’s 2026-2029 Digital Strategy focusing on supporting the effective use of AI, knowledge and digital tools across the organization. The position encompasses three interconnected areas: supporting AI initiatives, managing Workplace and Knowledge-related tools, and driving Digital Adoption and Digital Dexterity. The successful candidate will act as a critical liaison between IT and global business users, ensuring UNFPA's knowledge workers have a seamless and positive digital user experience. This position reports directly to the Chief. How you can make a difference: UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies. In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards and who will defend them courageously and with full conviction. UNFPA is seeking candidates who transform, inspire, and deliver high-impact and sustained results and ensure effective external relations, communications, and partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results. Job Purpose: As an integral member of the Digital Center of Excellence (CoE), this role aims to enhance organizational productivity, improve collaboration and knowledge tools, promote digital literacy and adoption, and strategically integrate emerging technologies, including Artificial Intelligence (AI), to support UNFPA's impact and effectiveness. The Specialist acts as a key enabler of UNFPA's digital transformation, ensuring staff are equipped with the tools and skills needed to work efficiently and collaboratively in a modern, dynamic environment. You would be responsible for: A. Artificial Intelligence solutioning Support Artificial Intelligence Initiatives through identification of use cases, solution design, build and go-live change management support. Configuration or development of AI end-to-end solutions and AI agents Design and develop agentic AI systems that can reason, orchestrate multi-step tasks, and generate responses dynamically. B. Artificial Intelligence Governance Framework and Workplace Tool Security Contribute to establishing and maintaining Artificial Intelligence governance policies, procedures and frameworks Contribute to structured approaches to information security and data privacy throughout all AI, Data and Knowledge platforms Support that all digital workplace solutions comply with UNFPA's security policies, data standards, records management, and data privacy regulations. C. Product Manager for Digital Workplace solutions and KM/document solutions Define the vision and roadmap for UNFPA’s Digital Workplace (Google Workspace and related technologies) solutions as well as our Knowledge, Document and Records management family of solutions Represent the customer within the IT team to ensure a coherent Digital Workplace experience across end points and online tools Maintain a thorough understanding of existing and emerging Google Workspace tools and functions as well as related technologies. Identify, evaluate, pilot, and champion the adoption of AI-powered features and within Google Workspace Address interoperability issues between Google Workspace and Microsoft 365, advocating for interoperability and integration to improve inter-agency workflows Promote and guide UNFPA staff on effective digital collaboration using Google Workspace tools for co-authoring, project management, virtual meetings, shared calendars, task lists, and online communities, both internally and inter-agency. D. Google Workspace Platform Management and Optimization Guide outsourced day-to-day administration and configuration of UNFPA’s global Google Workspace environment Ensure all digital workplace solutions comply with UNFPA's security policies, data standards, records management, and data privacy regulations. Establish and maintain robust monitoring practices for Google Workspace health, service availability, usage trends, storage consumption, and license allocation. Create and maintain technical documentation for the Google Workspace environment, including system configurations, SOPs, administrative guidelines, and knowledge base articles, ensuring clarity and accessibility for IT and support teams. E. Digital Adoption and Digital Dexterity Oversee the UNFPA Digital Dexterity programme. Ensure comprehensive digital literacy training (workshops, webinars, e-learning, guides, etc.) for global staff leveraging external consultants as needed Champion digital transformation by promoting new tools and collaboration methods across UNFPA. Maximize usage and value of the digital workplace suite, particularly Google Workspace and its integrated AI features. Analyze user feedback on digital tools and support to identify issues and drive continuous, user-centric improvements. F. Carry out any other duties related to the Digital Strategy and Digital CoE as may be required by UNFPA leadership. Qualifications and Experience: Education: Advanced university degree in Information Technology, Business Administration or related discipline. A first-level university degree in combination with 2 additional years of qualifying experience may be accepted in lieu of the advanced university degree. Knowledge and Experience: A minimum of five years professional experience in designing, implementing, and supporting enterprise-scale AI and digital workplace solutions. Practical experience with AI tools, preferably Google Gemini, for workplace productivity and automation; experience developing AI tool guidelines or training. Experience designing end-user training programs, creating technical documentation, and driving technology adoption across diverse user groups. Solid experience in analyzing user requirements and translating them into specifications for digital workplace solutions and managing related projects. Good understanding of technical interoperability principles and solutions for data exchange between different technology platforms. Experience in Google Workspace configuration and troubleshooting within a large organization is desirable Awareness of AI ethics, responsible AI, and human rights considerations is desirable Awareness of Information Security and Data Privacy best practices is desirable Experience working with or within the UN system or similar international organization is desirable. Languages: Fluency in English; knowledge of other official UN languages, preferably French and/or Spanish, is desirable. Required Competencies: Values: Exemplifying integrity, Demonstrating commitment to UNFPA and the UN system, Embracing cultural diversity, Embracing change Core Competencies: Achieving results, Being accountable, Developing and applying professional expertise/business acumen, Thinking analytically and strategically, Working in teams/managing ourselves and our relationships, Communicating for impact. Functional Competencies: Developing ICT standards and applications Manage information and workflows Planning, organizing and multitasking Compensation and Benefits: This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable. UNFPA Work Environment: UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more. Disclaimer: Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements. UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts. Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.

Responsibilities

The role involves supporting AI initiatives, managing workplace and knowledge-related tools, and driving digital adoption. The Specialist will enhance organizational productivity and ensure staff are equipped with the necessary tools and skills for effective collaboration.