AI Operations at Flat Branch Home Loans

Chesterfield, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Agentic AI Development, Workflow Automation, Prompt Engineering, AI Integration, Project Management, Change Management, Technical Training, Process Improvement, Strategic Innovation, Analytical Problem Solving, Communication, Presentation Skills

Industry

Financial Services

Description

Description Basic Description: Forward-thinking AI Operations team member to lead the implementation, optimization, and adoption of AI-driven technology across our mortgage organization. This individual will design and manage agentic AI systems, identify operational efficiencies, partner with department leaders to modernize workflows, and train teams on how to effectively use and maintain AI-powered tools. This role combines technology strategy, process improvement, AI automation, and employee enablement. The ideal candidate is both technically capable and highly people-oriented — someone who can build intelligent systems while helping teams confidently embrace innovation. This is an in-person/hybrid opportunity. Candidates within driving distance of our Chesterfield, MO office will be considered. Responsibilities: Agentic AI Development & Management Design, build, and deploy agentic AI workflows and automations across multiple business units Develop AI agents that support mortgage operations, recruiting, marketing, sales, compliance, customer experience, and internal communications Integrate AI tools with existing company systems and workflows Monitor AI performance, accuracy, adoption, and operational effectiveness Continuously improve AI solutions based on employee feedback and business outcomes Technology Implementation Evaluate emerging AI and automation technologies relevant to the mortgage industry Lead implementation projects from planning through deployment Partner with department leaders to identify inefficiencies and opportunities for automation Create scalable processes that improve productivity, communication, and operational consistency Assist in vendor evaluations and technology recommendations Training & Change Management Train employees and leadership teams on AI tools, workflows, and best practices Develop user guides, SOPs, training materials, and adoption strategies Serve as an internal consultant and resource for AI-related questions and process improvements Help departments build sustainable habits for managing and maintaining AI systems Promote responsible and compliant use of AI across the organization Strategic Innovation Stay current on advancements in AI, automation, and mortgage technology Identify competitive advantages through intelligent automation and workflow optimization Collaborate with executive leadership on long-term AI strategy and operational transformation Recommend scalable solutions that support company growth and employee experience Requirements Qualifications/Skills: Experience implementing AI, automation, or operational technology solutions Understanding of agentic AI concepts, workflow automation, prompt engineering, and AI integrations Understanding of mortgage life cycles and regulatory requirements preferred but not required for the right candidate Strong project management and organizational skills Excellent communication and presentation abilities Ability to translate technical concepts into practical business applications Experience training and supporting non-technical users Strong analytical and problem-solving mindset Ability to manage multiple initiatives simultaneously Strong analytical and problem-solving mindset

Responsibilities

Lead the implementation and optimization of agentic AI systems and automated workflows across various mortgage organization business units. Partner with leadership to modernize operational processes and train employees on the adoption of AI-powered tools.