THE GIST

Vim is the fastest growing middleware platform transforming healthcare. Experience the power of seamless data exchange and collaboration among providers, payers, tech companies, and more. Our platform enhances clinical workflows at the point of care, empowering organizations to improve performance, achieve operational efficiencies, and drive innovation. Seize the opportunity to be at the forefront of healthcare transformation with Vim!
Why Vim? We put mission and culture at the front and center of everything we do. We’re a tribe of like-minded optimists and we pride ourselves on experimentation, intellectual diligence, and earnest hard work. We are all owner-operators at Vim, meaning we’re transparent, accountable, and relentlessly focused on results for our customers and our business.
The Role: We are seeking an AI Ops Engineer to join our AI Ops Team, reporting to the CIO. This role is about changing how the organization operates, starting with an AI-first perspective, asking “How can we solve this with AI?” before any other approach. You will design, build, and orchestrate intelligent workflows and AI agents that replace manual work with adaptive, self-improving systems.
You will help build the foundation for AI-powered operations, creating solutions that evolve alongside technology and enable the company to work smarter, faster, and more autonomously. Working closely with business and technical teams, you will identify opportunities for AI-driven automation, design scalable solutions, and drive company-wide adoption through collaboration, training, and change leadership.

WHO WE ARE LOOKING FOR:

• Highly independent: You take ownership of challenges and you thrive in ambiguity; you carefully research and recommend solutions and drive execution autonomously
• A great communicator: You’re a people person, and you thrive in a fast-paced team environment with high-performance standards
• Capable of working under pressure and delivering quickly
• Flexible: You can see the big picture while staying detail-oriented; you can zoom in and out with ease
• Driven: you bring a strong desire and drive to tackle complex problems

• Apply an AI-first mindset to operational challenges, identifying where AI agents or workflows can replace or enhance traditional processes.
• Partner with stakeholders to uncover bottlenecks and inefficiencies, then design and deliver AI-powered solutions that are modular, observable, and adaptable.
• Develop and maintain LLM-powered agents for knowledge retrieval, workflow orchestration, and decision-making.
• Integrate APIs, event triggers, and real-time data flows into automation systems, ensuring reliability through governance, monitoring, and continuous improvement.
• Document automation patterns, AI agent capabilities, and integration methods for reuse and scaling.
• Train and support teams in adopting AI-first thinking, sharing best practices, and inspiring creative uses of AI across the company.