AI Outcomes Manager (ANZ) at Glean

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Knowledge Management, Consultative Mindset, Problem-Solving, Complex Prompt Writing, User Understanding, Communication Skills, Product Sense, Customer Engagement

Industry

Software Development

Description

About Glean: Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work. About the Role: Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise. You will: Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform Conduct use case discovery workshops and turn those use cases into tangible outcomes Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement About you: 3 to 5 years of professional experience Hungry, curious, and consultative mindset Strong problem-solving skills with the ability to adapt to different users and scenarios Proven understanding and ability to write complex prompts Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions Excellent communication skills to effectively interact with multiple stakeholder groups Product sense and ability to drive a product’s full potential capabilities Good to have: Customer presence: ability to work with any level from individual contributors to CEOs Prior experience in consultative roles, solutions engineering, support, or product management Location: This role is remote #LI-Remote

Responsibilities

The AI Outcomes Manager will engage with executive sponsors to provide strategic reviews and consult customers on their AI roadmap. They will conduct use case discovery workshops and collaborate with internal teams to shape Glean’s product roadmap based on user feedback.