Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT SKILLS DO I NEED?

• Proven engineering track record: Multiple years building, supporting, or enabling high-performing engineering teams, ideally in a SaaS or platform context. Experience introducing new tools or workflows that actually got adopted and made a difference.
• AI toolchain familiarity: Hands-on experience with (or deep curiosity about) modern AI-powered developer tools - AI code assistants, agents, prompt engineering, or similar.
• Strong software fundamentals: Deep knowledge of at least one major programming language and development stack (JavaScript, Python, Ruby, etc). Experience structuring, documenting, and modernizing large codebases is a plus.
• Developer experience focus: You care about dev velocity, automation, and removing friction. You’ve built, shipped, or managed things like code quality tools, CI/CD, dev environment automation, or internal documentation.
• Enabler and communicator: You’ve enabled others - engineering or non-engineering contributors - to be more effective. You enjoy mentoring, sharing best practices, and building bridges across teams. You can articulate technical challenges and solutions, and you listen before acting.
• Bias to action, pragmatic: You move fast, iterate, unblock yourself, and aren’t afraid to buy over build, or sunset what isn’t working. You care about outcomes, not just outputs.

Please refer the Job description for details