ABOUT US

propella.ai is a dynamic data and AI services company, known for advancing organisational capabilities in artificial intelligence through innovative products, consulting, and our specialist AI Dojo program. Our secure, custom-built GenAI tools and tailored solutions help clients solve pressing business challenges.

PREFERRED QUALIFICATIONS

• Must have an undergraduate degree
• Previous experience working with AI products; account management; or/and in a customer-facing role is highly valued.

ABOUT THE ROLE

We are seeking a proactive and client-focused AI Product & Customer Success Partner to join the AI Dojo team. In this pivotal role, you will help shape the vision and execution of our AI Sidekick platform, ensuring we remain at the cutting edge of client needs and technological developments. You will engage directly with clients to understand and address their requirements, guide product evolution, and contribute to the commercial success of our solutions. You will also lead and support client training initiatives.
The successful candidate will be employed by propella.ai, however the primary focus is to build out the AI Dojo brand and offerings under that brand. Learn more - https://www.ai-dojo.com.au/
Here is a link to the demo environment of our Sidekick Platform to see what you’d be working with and on! https://sidekick-demo.australiaeast.cloudapp.azure.com/login

KEY RESPONSIBILITIES

• Lead the product lifecycle for our AI solutions (particularly Sidekick), including roadmap development, feature prioritisation, feature definition, and user feedback integration.
• Engage with clients to capture requirements, translate them into actionable product improvements, and ensure our offerings continually solve real business problems
• Scope platform enhancements for AI Dojo customers.
• Work closely with engineering and technical teams to design, test/validate and deliver enhancements and new features.
• Represent client and market perspectives in product planning discussions, contribute to competitive analysis, and maintain competitor platform comparisons.
• Assist to ensure successful client onboarding, solution rollouts, and ongoing support activities.
• Assist in planning, preparing content for, and delivery of AI Dojo training sessions (both online and in-person) to support adoption and drive value from our technologies.
• Scope development of a self-service LMS platform for training.
• Continuous market assessment of AI offerings and solutions.
• Collaborate with sales and marketing to communicate product value and support growth efforts, including presentations, webinars, networking events, and marketing content creation.
• Participate in sales calls, including taking the lead when the Managing Director is unavailable, and support follow-ups on leads and deals logged in the CRM.
• Assist with proposals for other propella.ai “Data & AI Services” offerings.
• Participate in partner relationship management and reporting, including providing assistance with client reporting, when required.
• Participate in sprint planning sessions and maintain accurate timesheets.