Role purposeFlowForma is looking for an AI Product & Delivery Specialist to help take an emerging AI product from pilot and experimentation towards a scalable commercial offering. The primary focus of the role is Product: understanding customer problems, shaping requirements, prioritising what should be built and ensuring the resulting product meets those requirements.The role also owns quality and delivery through FlowForma's AI-led SDLC. You will act as the product and quality owner within that lifecycle – defining requirements, guiding work through the AI-enabled development process, validating outputs, testing thoroughly and driving releases through to production.Strong technical understanding is important, but this is not a traditional full-time software development role. We are looking for a product-minded person with strong QA discipline and enough technical capability to work confidently inside an AI-enabled delivery model.The role will contribute actively to product direction and own execution once priorities have been agreed by the product-direction group.

• What you will ownTranslate agreed product direction into clear requirements, user stories, acceptance criteria and a prioritised delivery backlog.
• Own day-to-day product delivery from definition through build, validation, testing, release and iteration.
• Act as the product and quality owner within FlowForma's AI-led SDLC, ensuring implementation aligns to requirements and is appropriately tested before release.
• Own functional acceptance, regression testing, release readiness and follow-through on defects.
• Define and execute product test scenarios, including validation of AI behaviour against expected outcomes.
• Shape and evaluate prompts, agents, AI workflows and model behaviour where these form part of the product experience.
• Make day-to-day product and delivery decisions, escalating material architectural or technical decisions where appropriate.
• Maintain delivery momentum and a clear view of priorities, risks, defects and upcoming releases.

• Product discovery and customer engagementSpeak regularly with prospects, pilot users and customers to understand their problems, workflows and priorities.
• Lead or support product discovery sessions and use-case discussions.
• Demo product capabilities and new features in a pre-sales and product capacity.
• Distinguish repeatable product opportunities from one-off customer requests.
• Identify patterns across customer and prospect conversations and use them to recommend what should be built next.
• Bring evidence, feedback and product recommendations into the product-direction group.