Join our Global Technology Services Management team!
We are looking for a passionate and innovative AI Product Engineer to join our IT Operations team. This role focuses on the development and enhancement of in-house AI products and solutions that support IT Service Management (ITSM) capabilities, including Incident, Problem, and Change management.
The ideal candidate will bring hands-on experience with AI frameworks, agentic architectures, and full-stack development. You will work in a fast-paced, agile environment where experimentation, iteration, and continuous learning are encouraged. Your work will directly impact operational efficiency, reduce manual workloads, and improve service reliability across the enterprise.

REQUIRED QUALIFICATIONS:

Entrepreneurial approach with a willingness to experiment and iterate.
Strong problem-solving skills and ability to work independently or in a team.
Excellent communication and collaboration skills.
Passionate and curious about the latest developments in AI.
Continuous learning and staying at the forefront of industry developments.
Adaptability to changing priorities and fast-paced environments.

PREFERRED QUALIFICATIONS:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related field and/or equivalent experience.
• 1–3 years+ of experience in software development, with proven contributions to AI-powered tools or platforms.
• Proficiency in Python, with experience using frameworks such as LangChain, OpenAI SDKs, and FastAPI.
• Familiarity with SQL, particularly Microsoft SQL Server.
• Experience with JavaScript and React for front-end development.
• Exposure to cloud platforms (especially Microsoft Azure) and containerization tools (e.g., Docker).
• Experience with infrastructure-as-code tools like Terraform is a plus.
• Experience working with Enterprise Data Lake technologies, Big Data platforms, or Data Warehouses.
• Familiarity with RESTful APIs and data integration techniques.
• Experience working in Agile/Scrum environments with rapid release cycles.
• Familiarity with ITIL framework and ServiceNow IT Service Management is preferred.
• Understanding of CI/CD methods, DevSecOps, caching mechanisms, and database design.

• Design, develop, test, deliver, and maintain AI-powered business applications across the full-stack using modern frameworks and cloud-native technologies.
• Build and expose APIs using FastAPI to support chatbot interactions and backend services.
• Develop and maintain front-end interfaces using JavaScript (React).
• Integrate AI functionality with ServiceNow ITSM data (incident, problem, change, CMDB).
• Collaborate with data engineering teams to access and interpret data from the Enterprise Data Lake (EDL).
• Implement agentic workflows (e.g., autonomous agents that resolve incidents based on real-time data).
• Use Terraform for infrastructure-as-code and environment provisioning.
• Participate in agile development sprints focused on rapid prototyping and daily releases.
• Apply Git for version control, collaboration, and codebase management.
• Apply well-adapted coding practices, including semantic versioning, design patterns, and automation.
• Conduct a wide range of tests and analysis to ensure software applications meet or exceed standards and end-user requirements.
• Perform investigative spikes to mitigate technical uncertainty and risk.
• Fix errors, resolve bugs, and improve overall software efficiency.
• Maintain AI solutions in accordance with ethical AI standards, encompassing equity, openness, and data protection.
• Complete required documentation (e.g., deployment, maintenance, support, business needs).
• Perform peer reviews of code to support continuous learning and improvement.
• Participate in conceptualization and brainstorming sessions to devise creative and innovative digital solutions.