AI Prompt Engineer at Ing Firm

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Prompt Design Expertise, Microsoft Copilot Studio, Power Platform, Power Automate, Power Apps, M365, EntraID, Azure AD, Microsoft Graph, YAML, Python, JSON, API Integration, WCAG Accessibility, Google Gemini Enterprise, Conversational Agents

Industry

Banking

Description

Making a difference with our innovative, reliable and user-friendly digital workplace services. The ING tribe Global Workplace Services WPS is responsible for the digital workplace of all 80.000+ global ING employees. We ensure that our colleagues can work simply and safely from any device, wherever they are in the hybrid world. We deliver our services that are vital to ING’s business operations from four locations: Netherlands, Germany, Poland and the Philippines. So, when working for our team, you can make a tremendous impact! Are you up for it? Currently we are looking for an AI Prompt Engineer in the Netherlands to be part of the team responsible for delivering the digital workplace of the future. About the role We’re building a network of smart, helpful Microsoft Copilot powered agents that make it easier for our colleagues in ING to get things done. M365 Copilot, Copilot Studio and Power Platform are at the heart of this. We’re looking for an engineer who can help us scale our agentic AI capabilities across ING, starting with an employee support agent, and expanding into other domains across ING like Finance and Operations. You’ll work closely with product owners, designers, and domain experts to build, test, and improve conversational agents that are intuitive, accessible, and genuinely useful. What you’ll do Design and implement Copilot Studio agents using best practices for modularity, intent routing, fallback handling, and escalation (to humans or systems). Develop state-of-the-art prompts that drive use cases to value. Apply knowledge management principles to ensure content is accessible, relevant, and easy to maintain — including support for media like images and videos. Build and maintain adaptive card flows for troubleshooting, knowledge lookups, and ticketing — with a focus on accessibility, localisation, and user feedback. Champion accessibility in everything you build — including keyboard-first navigation, screen reader support, and speech-to-text/text-to-speech capabilities. Integrate agents with 3rd party applications such as ServiceNow enabling seamless, pre-filled ticket creation and status updates. Collaborate on measurement strategies that go beyond star ratings — helping us capture meaningful feedback and improve continuously. Contribute to a scalable agent architecture that supports phased rollouts, learning loops, and future growth across ING. Contribute to validating other employee facing AI capabilities such as Gemini Enterprise About you Prompt Design Expertise: Experienced in crafting, refining, and evaluating prompts for GenAI agents, chatbots, or Copilot Studio. Proven experience with Microsoft Copilot Studio and Power Platform, including: Power Automate (for backend flows and integrations) & Power Apps (for internal tooling and UI extensions) Strong knowledge of M365, EntraID and Azure AD and related security principles and controls. Proficiency in: Microsoft Graph, YAML, Python, HTML/CSS and/or JSON (for adaptive cards and data handling) Familiarity with APIs and integration patterns Understanding of accessibility standards (WCAG) and localisation best practices. Experience with other AI Models such as Google Gemini Enterprise Strong analytical skills Nice-to-Have: Experience with Azure Bot Framework, Dataverse Experience leveraging Model Context Protocol (MCP) Knowledge of CI/CD pipelines for Power Platform Background in UX writing or conversational design JavaScript/TypeScript. What We’re Looking For You’re a builder — you like to ship things that work and make people’s lives easier. You’re collaborative — you work well with business stakeholders, such domain experts and product owners. You’re pragmatic — you know when to go fast and when to slow down. You’re a self-starter – you take the initiative and get things done. You care about the details — especially when it comes to accessibility and user experience. Rewards and benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm The benefits of working with us at ING include: A salary tailored to your qualities and experience 24-27 vacation days depending on contract Pension scheme 13th month salary Individual Savings Contribution (BIS), 3.5% of your gross annual salary 8% Holiday payment Hybrid working to blend home working for focus and office working for collaboration and co-creation Personal growth and challenging work with endless possibilities An informal working environment with innovative colleagues About us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. Questions? Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

The role involves designing and implementing Microsoft Copilot Studio agents, developing state-of-the-art prompts, and building adaptive card flows for various employee support use cases. Responsibilities also include championing accessibility, integrating agents with third-party applications like ServiceNow, and contributing to a scalable agent architecture.