AI Solution & Support Specialist at .

Yogyakarta, Special Region of Yogyakarta, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Attention To Detail, Communication, Collaboration, Data Analysis, Technical Troubleshooting, Documentation Management, SaaS Experience, Proactive Attitude, Curiosity, Learning Agility, Fluency In Bahasa Indonesia, Fluency In English

Industry

Atividades dos serviços de tecnologia da informação

Description

Qiscus is an AI-powered omnichannel customer engagement platform that enables businesses to meet the rising expectations for exceptional Customer Experiences (CX) by facilitating timely and intuitive conversations at scale. The AI Solution & Support Specialist plays a crucial role in supporting the Solution & Support team by leveraging AI-related insights and data to improve service quality, efficiency, and decision-making processes. This role combines operational support, data analysis, and technical troubleshooting, especially on AI-related cases. What You Will Do : Prepare data for reporting and analysis to support Solution & Support initiatives. Build and maintain the AI Knowledge Base to ensure accurate and up-to-date documentation. Handle onboarding documents and provide administrative support for daily operations. Ensure data and documentation are well-organized and properly managed. Analyze monthly ticketing data, extract insights, and deliver summary reports to founders. Work closely with the Enterprise Specialist team to resolve AI-related issues, including debugging and developing Proof of Concepts (PoCs). Share key AI insights and findings with the internal team on a monthly basis to promote continuous learning and improvement. Collaborate with the team to streamline workflows and improve operational efficiency. What You Will Bring to the Role Strong analytical skills and attention to detail. Good communication and collaboration abilities. Familiarity with data analysis tools (e.g., spreadsheets, dashboards, or BI tools). Basic understanding of AI concepts and technical troubleshooting. Ability to manage documentation and handle administrative tasks efficiently. Experience in SaaS, tech support, or related roles is a plus. Proactive, curious, and eager to learn in a fast-paced environment Fluent in both Bahasa Indonesia and English (written and spoken)

Responsibilities

The AI Solution & Support Specialist prepares data for reporting and analysis, builds and maintains the AI Knowledge Base, and collaborates with the Enterprise Specialist team to resolve AI-related issues. They also analyze monthly ticketing data and share insights with the internal team to promote continuous improvement.