ABOUT US:

Security ONE has been a trusted leader in safeguarding homes and businesses across Ontario for nearly 50 years. We offer cutting-edge security solutions and pride ourselves on delivering reliable, 5-star service.

ABOUT THE ROLE

We’re seeking an experienced and innovative AI Solutions Architect to join Security ONE on a contract basis to help us leverage AI tools, automation, and customer-facing apps that improve internal workflows, sales enablement, and Tier 1 customer support.
In this newly created role, you’ll work closely with executive leadership to design and implement smart, scalable AI solutions that reduce manual effort, increase operational efficiency, and enhance the customer experience across all branches.

WHAT YOU’LL DO

• Design and implement a Tier 1 AI assistant/chatbot to handle routine customer inquiries and support issues.
• Build or oversee development of self-serve tools like product configurators, proposal generators, or smart quoting apps.
• Identify automation opportunities across Sales, Customer Support, Coordination, and Field Operations.
• Evaluate, recommend, and implement AI tools (e.g., OpenAI, Dialogflow, Zapier, HubSpot AI, Python-based solutions).
• Create and present technical design documents, demos, and system flows for internal review.
• Partner with the leadership team to align on vision and delivery.
• Provide basic documentation or training materials to ensure smooth adoption of new tools.