Key Responsibilities:

Client Engagement & Discovery

• Lead deep-dive discovery sessions to identify needs and drivers beyond surface-level requirements.
• Partner with client teams to define workflows and align on architecture decisions while building internal advocates and champions.
• Build trusted technical relationships with client stakeholders, acting as a go-to adviser for orchestration design.
• Navigate complex organizational dynamics to ensure alignment between IT and Operations.

Solution Design & Documentation

• Architect business cases that quantify ROI and P&L impact to create urgency for change.
• Define integration points with client systems including APIs, data sources, and cloud infrastructure.
• Maintain design decision logs, system interface definitions, and solution playbooks for each engagement.

Technical Leadership

• Provide deep technical guidance to both Provide clear and actionable instructions to client teams and internal implementation engineers.
• Identify and resolve technical blockers and system constraints during the delivery phase.

Outcome-Focused Delivery

• Conduct demonstrations that focus on business outcomes rather than just feature tours.
• Serve as an escalation point for complex technical challenges during delivery.

Key Requirements:

Experience

• 5+ years in solutions consulting, technical consulting, or technical business analysis roles.
• Proven post-sales experience working directly with enterprise clients
• Strong background in workflow automation, distributed systems, or AI/ML-driven platforms.

Technical Skills

• Technical Confidence: Expert in discussing AI, APIs, and integrations (e.g., webhooks) without requiring regular engineering support.
• Requirements Engineering: Expert in translating vague use cases into robust technical solutions and sequence diagrams.

Soft Skills

• Effective Stakeholder Engagement: Ability to re-frame scepticism and stay calm when challenged by stakeholders.
• Executive Presence: Comfortable challenging C-suite thinking and shifting from features to strategic impact.
• Collaborative Mindset: Able to interface effectively with client engineers, architects, and executives.