Position Overview

Cloud9 Solutions is seeking an AI Solutions Lead to develop and lead our artificial intelligence strategy, both for our clients and across Cloud9 Solutions internally.

This is a hands-on, client-facing role that combines AI strategy, solution architecture, consulting, implementation, automation, governance, and business transformation. The AI Solutions Lead will help organizations understand where AI can create meaningful business value, develop practical AI roadmaps, and implement secure, scalable solutions that improve productivity, automate processes, improve access to information, and enhance decision-making.

The role will also lead Cloud9's own adoption of AI. The successful candidate will identify opportunities to incorporate AI across our service desk, professional services, cybersecurity, sales, marketing, operations, documentation, reporting, and customer experience.

This is not simply an AI development position. We are looking for someone who can bridge business problems and technology, communicate with executives and technical teams, and turn AI concepts into working solutions with measurable outcomes.

Key Responsibilities

AI Strategy & Client Advisory

• Lead AI discovery and strategy engagements with Cloud9 clients.
• Meet with executives, business leaders, IT teams, and operational stakeholders to identify high-value AI opportunities.
• Conduct AI readiness and maturity assessments covering people, process, technology, data, security, privacy, and governance.
• Develop client-specific AI strategies, roadmaps, use cases, implementation plans, and adoption programs.
• Help clients prioritize opportunities based on business value, complexity, implementation cost, security, data readiness, and organizational impact.
• Develop business cases and ROI models for proposed AI initiatives.
• Facilitate AI workshops, executive briefings, demonstrations, and proof-of-concept engagements.
• Help clients establish realistic expectations around generative AI, automation, agents, machine learning, and AI-assisted decision-making.

AI Solution Architecture & Delivery

Design and implement AI solutions using technologies such as:

• Microsoft 365 Copilot
• Microsoft Copilot Studio
• Azure AI services
• Azure OpenAI
• Microsoft Fabric
• Power BI
• Microsoft Power Platform
• Power Automate
• Power Apps
• Microsoft Graph
• Dataverse
• Azure Functions and Logic Apps
• APIs and third-party SaaS platforms
• Retrieval-Augmented Generation (RAG)
• Enterprise search and knowledge solutions
• AI agents and multi-step agentic workflows

Solutions may include:

• Internal knowledge assistants
• Customer service assistants
• Document analysis and summarization
• Proposal and document generation
• Email and communication automation
• Workflow automation
• Meeting intelligence
• Sales and CRM assistants
• AI-powered reporting
• Employee self-service assistants
• Service desk automation
• Knowledge management
• Contract and document processing
• Natural-language interfaces to organizational information
• Custom AI agents that perform multi-step business processes

Microsoft Copilot & Microsoft 365 AI

• Serve as Cloud9's technical and strategic lead for Microsoft AI technologies.