AI Specialist for Professional Services & Customer Success at Tacton

Stockholm, Stockholm, Sweden -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Adoption, Change Management, API Integrations, Python, JavaScript, Cloud Fundamentals, Automation Tools, AI Tools, LLM Technology, Databases, SQL

Industry

Software Development

Description

Are you passionate about AI and eager to make a real impact? We are offering a unique opportunity to be part of shaping the future of work at Tacton. We are now looking for a hands-on AI Specialist who will accelerate AI adoption across our Professional Services and Customer Success teams. With around 100 employees in these functions, we are on a mission to work smarter. In this role, you will act as an internal consultant and serve as both a project leader and change manager — identifying use cases, building solutions, guiding teams, and ensuring that AI delivers real, measurable value in our daily operations. What You Will Do Identify and prioritize AI opportunities across Professional Services and Customer Success. Translate business challenges into practical AI use cases and recommend suitable tools or solutions. Lead AI pilots from concept to delivery, ensuring feasibility and measurable impact. Integrate AI tools (e.g., copilots, chatbots, apps) into our systems and workflows. Work with API integrations and drive automation of repetitive or inefficient processes. Lead change management efforts to secure adoption and long-term value. Run workshops, demos, and training sessions to build AI literacy across the teams. Support governance work to ensure secure, ethical, and compliant AI usage. Collaborate with IT, Legal, Security, and other key stakeholders when evaluating and implementing tools. Track results, gather feedback, and continuously improve AI solutions What will you bring: Technical Competence Experience with API integrations Basic backend/scripting skills (Python or JavaScript) Cloud fundamentals (Azure or AWS) Experience with a automation tool Understanding of AI tools and LLM technology (e.g., OpenAI, Copilot, Grok) Databases + SQL knowledge (basic level) Who You Are You have a genuine interest in the AI space and stay curious about new developments. You have worked in SaaS and Professional Services or Customer Success before, and understand how delivery organizations in a SaaS-company operate. You understand how modern AI technologies—such as GenAI, LLMs, and machine learning—can create real value in business processes, and you have experience driving projects all the way from initial idea through pilot phase to full rollout. With a strong background in change management, you know how to guide teams through new ways of working and ensure lasting adoption. You also bring a visionary mindset and genuinely enjoy shaping the future of how teams operate and collaborate. We offer: A highly technical product company with an open, collaborative and innovative environment A solid and stable company with over 20 years of industry experience. A flexible hybrid work model (3 days in the Stockholm or Karlsruhe office) 33 days of paid time off – 30 vacation days, plus 3 extra days Generous wellness allowance – to support your health and wellbeing. Private healthcare insurance – Get quick access to private medical care Weekly treats – Fika and breakfasts, because good food brings people together. Additional Information Desired start: February 2026 Location: Sweden, Stockholm or Karlsruhe, Germany Your application: We review applications on a rolling basis and may fill the position earlier. Please apply as soon as possible and no later than December 7th, 2025. About Tacton Tacton is a global SaaS leader in CPQ (Configure, Price, Quote), empowering manufacturers to streamline complex sales processes and drive growth. Headquartered in Stockholm with offices in Chicago, Karlsruhe, and Warsaw, we’re a 220-person team on an exciting growth journey. Recognized by Gartner as a market leader, our technology helps global manufacturers solve real-world configuration challenges and stay competitive in a rapidly changing world. Learn more at tacton.com/about

Responsibilities

The AI Specialist will identify and prioritize AI opportunities, translate business challenges into practical use cases, and lead AI pilots from concept to delivery. They will also integrate AI tools into systems and workflows, drive automation, and run workshops to build AI literacy across teams.