BCBSM SEEKS AN EXPERIENCED ENTRY LEVEL CANDIDATE FOR OUR INFORMATION TECHNOLOGY TEAM TO SUPPORT WORK RELATED TO USER EXPERIENCE AND END USER GENAI ENABLEMENT. THIS POSITION WILL FOCUS ON SUPPORTING BCBSM EMPLOYEES BY CREATING CONTENT MATERIAL, USER GUIDES, VIDEOS, AND OTHER “HOW TO” TOOLS TO PROVIDE ASSISTANCE UTILIZING TECHNOLOGY SUCH AS GENAI, SHAREPOINT, ONEDRIVE, MICROSOFT TEAMS, ETC. THIS CANDIDATE WILL BE PASSIONATE ABOUT CHANGE MANAGEMENT WITH A FOCUS ON THE INTERNAL EMPLOYEE USER EXPERIENCE.

• Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions.
• Conduct user experience testing of new Generative AI tools and capabilities.
• Lead sessions that help inform employees on how to leverage new technology, like GenAI in their daily tasks.
• Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
• Analyze business goals, objectives, and needs within the organization.Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.).

Education & Experience:

• Bachelor’s degree preferred. Or equivalent work experience.
• One to three (1-3) years of business, technical, and client technology work experience, including internships preferred.
• Experience using GenAI tools, like ChatGPT.
• PowerPlatform/coding experience a plus.
• Effective verbal, written communication and interpersonal skills.
• Strong analytical skills with the ability to work independently and as a member of a team.
• Excellent organizational skills to deal with multiple projects and priorities.
• Responsible for maintaining confidential information to the highest degree.

• Proficient in Microsoft Office suites and applicable BCBSM systems.Ability to develop and maintain effective working relationships.

QUALIFICATIONS

• Bachelor’s degree preferred. Or equivalent work experience.
• One to three (1-3) years of business, technical, and client technology work experience, including internships preferred.
• Knowledge of business operations, systems requirements, development methodologies, and IT processes and technologies.
• Requires technical, analytical, and interpersonal skills.
• Introductory knowledge of the insurance industry (e.g., members, eligibility, claims, etc.).
• Analytical critical thinking, problem solving, metric interpretation; accuracy and attention to detail skills.
• Written and verbal communication skills; interpersonal skills.
• Ability to establish and maintain effective working relationships with team members.
• Ability to work independently, or within a team environment.
• Experience in eliciting requirements and performing testing.
• Knowledge of Agile, DevSecOps, and Design Thinking methodologies.
• Experience translating customer journeys into user stories.
• Knowledge of information gathering, planning, and organizing methods and principles.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Fundamental analytical and conceptual thinking skills.
• Understanding of the organization’s goals and objectives.
• Desired technical skills Systems Development Life Cycle (SDLC), Structured Query Language (SQL), Quality Assurance (QA), Requirements Gathering, Functional Specifications, and Advanced Analysis.
• Other related skills and/or abilities may be required to perform this job.

• Align technology solutions with business strategies comprised of low to moderately complex business processes.
• Work with business unit managers, project managers, agile teams, and business stakeholders to identify and capture business problems and non-functional requirements.
• Clearly communicates the organization’s options through the business case making full use of external research and industry-specific trends.
• Prepare findings/takeaways/trends for discussion in planning meetings.
• Understand the customer journey and assists with translation into user stories, leveraging Design Thinking concepts.
• Aid team in performing technological assessments and assist in developing recommendations based on business relevance, appropriate timing, and deployment.
• Develop recommendations for resolution of problems for review by other staff.
• Assist the business in triaging issues and identifies business and process improvements.
• Collaborate with Product/Platform/Service Managers, Delivery Managers and other agile team members on planning efforts related to their work.
• Partner with the business to identify requirements and participate in user story discovery sessions and assist in the development of session documentation.
• Work closely with product/platform/service managers/owners and engineers to ensure technical compatibility and user satisfaction.
• Provides support, training, and problem-solving assistance to other analysts.