• Work at the forefront of virtual health service delivery in Australia
• Drive the adoption of AI-powered tools while delivering high-quality IT support
• Hybrid working (2 days) in our Haymarket office, near Central station

ABOUT US

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health. Healthdirect Australia is the national provider of government-funded virtual health services, helping Australians access trusted health advice, support, and care 24/7 – anytime, anywhere. Through helplines, websites, and video call solutions, we empower people to manage their health, connect with the right services, and access virtual care when they need it most.

• Provide first-line support for AI tools like Microsoft Copilot and ChatGPT
• Train staff, create guides, and share AI tips and best practices
• Troubleshoot and resolve tech issues across Windows/macOS and Office 365
• Maintain meeting room technology and ensure smooth hybrid meetings
• Support onboarding/offboarding and manage IT assets
• Track service metrics and contribute to process improvement