Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.
Channel Factory embodies a strong start-up culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.
Channel Factory is headquartered in the United States and has global offices across 20+ cities/countries. This position will be based in the United States.
Channel Factory is on a mission to become an AI-First and AI-Native organization. As a company we’re now at a critical inflection point—bringing AI not just into our product, but into the operational DNA of how we work.
We are seeking an AI Transformation Specialist to lead operational excellence through the adoption of GenAI technologies across all departments—from Media Planning to Finance, from Product to Sales. You’ll work directly with senior leadership and frontline teams to identify inefficiencies, reimagine processes, and drive scalable improvements that AI can uniquely enable.

REQUIREMENTS

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• 5+ years in operations, consulting, program management, or business transformation

• e.g. Ops Lead in tech, strategy consultant with AI transformation experience
• Track record of cross-functional program delivery
• Able to speak business with Sales, ops with CS, and roadmap with Product
• Demonstrated experience deploying GenAI tools in practical workflows
• Not expected to code models, but should know how to scope and lead
• Deep familiarity with tools like ChatGPT, Claude, Gemini, Notion AI, Airtable AI, etc.
• Comfortable piloting tools, comparing vendors, and recommending fit
• Strong communication and influence skills
• Can lead workshops, coach VPs, and align execs with boots-on-the-ground teams
• Ability to travel a minimum of 15% throughout the year for meetings, trainings, etc.
• Ideal Candidate:
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• Builder & Optimizer – You love taking messy processes and making them sing using systems thinking and modern tools

• Curious Generalist – You may not be an engineer, but you’ve explored GPTs, agents, and workflows and have a real POV
• Change Leader – You can rally teams, defuse resistance, and make innovation feel accessible
• Outcome-Obsessed – You know that success isn’t just the tech—it’s getting teams to work smarter and faster

• Lead Enterprise-Wide AI+ Transformation
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• Partner with Channel Factory’s senior leaders to define and execute the company-wide AI operational transformation strategy

• Help every department move from “+AI” (AI as an add-on) to “AI+” (AI as a core operating mode)
• Identify High-Impact Opportunities
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• Work with Product, Ad Ops, Sales, HR, Customer Success, and Finance to map workflows ripe for automation or augmentation with GenAI

• Prioritize initiatives using a combination of effort-impact analysis, value streams, and stakeholder readiness
• Operationalize AI Use Cases
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• Define use-case briefs, build proof-of-concept pilots with internal or external AI partners, and support implementation

• Example use cases:
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• GenAI co-pilots for campaign planning

• Automated client QBR generation
• Real-time language localization
• Internal knowledge assistant for onboarding, SOP access, and policy interpretation
• Drive Change Management
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• Champion the “AI+ mindset” through training programs, brown bags, and live workshops

• Set up and lead a network of departmental AI Champions to scale adoption
• Ensure Responsible Use & Governance
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• Collaborate with Legal, IT, and Security to embed privacy, data handling, and risk review protocols into all GenAI deployments

• All other duties as assigned