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We are seeking a skilled and motivated Application Support Engineer to join our team. The successful candidate will be responsible for providing technical support and maintenance for our enterprise applications, including Salesforce, Automation Anywhere, JDE, and SAP. This role requires a strong problem-solving aptitude, excellent communication skills, and the ability to work effectively in a fast-paced environment.

QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience in application support, preferably with Salesforce, Automation Anywhere RPA, JDE, and SAP.
• Experience administrating a Salesforce CRM environment.
• Accounting and finance process and workflow understanding preferred.
• Basic Active Directory and SSO knowledge.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Familiarity with ITIL processes and best practices is a plus.
• Experience with scripting and automation tools is desirable.

QUALIFICATIONS:

• Performs work under general supervision.
• Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.
• May provide leadership, coaching, and/or mentoring to a subordinate group.
• Typically requires a bachelor’s degree and 2 to 4 years of experience.
• Design expertise.
• Computer skills.
• Ability to work as part of a team.

JOB RESPONSIBILITIES:

• Provide technical support and troubleshooting for Salesforce, Automation Anywhere, JDE, SAP, and other enterprise applications.
• Monitor and resolve issues and errors in bot runs in Automation Anywhere, a robotic process automation system.
• Understand and diagnose accounting and finance workflows
• Monitor application performance and ensure system availability and reliability.
• Collaborate with cross-functional teams to identify and resolve technical issues.
• Develop and maintain documentation for application support processes and procedures.
• Assist with application upgrades, patches, and enhancements.
• Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
• Communicate effectively with end-users to understand their needs and provide timely solutions.
• Stay current with industry trends and best practices related to application support and maintenance.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

[Description]
The IT Systems Architect is responsible for the assessment and direction of technology to meet system requirements.
[/Description]
[Responsibilities]

JOB RESPONSIBILITIES:

• Determines physical system design.
• Assesses existing technology and standards for fit within information standards and logical systems design.
• Evaluates and selects from existing and emerging technologies to best fit business and project needs.
• Defines the technical platform.
• Works as part of a system-wide, cross-functional team.
• Helps to plan and manage implementation and integration of new technologies.
  [/Responsibilities]
  [Benefits]

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan