A International Freight Forwarder in the Norcross, GA area is seeking an Air and Ocean Export Manager. This is a full-time and direct hire position with a comprehensive benefits package.

AIR AND OCEAN EXPORT MANAGER REQUIREMENTS:

• Associate’s degree in Accounting, Business Administration, or related field preferred, OR equivalent work experience
• At least 2 years’ export experience in International Freight Forwarding Industry
• Good computer skills and familiarity with Microsoft Excel
• Strong communication and collaboration ability in a multicultural environment
• Certificate of Dangerous goods Training (DOT/IATA/IMDG) / Certificate of TSA Training are plus
• This position includes manufacturing and office work environment. While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 15 pounds, lift in excess of 15 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.
  Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success. 
  We screen ALL Candidates to verify the validity of each applicant’s provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.
  We prioritize direct applicants; third-party resumes may not be reviewed.
  Job Type: Full-time
  Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

Gather and analyze data concerning department operations and customer requirements. Complete all necessary records and reports in a timely and accurate fashion. Distribute reports to various functional areas as required.

• Additional Duties and Responsibilities as nee

• Customer Service

Supervise and coordinate an even, daily workflow among Export Coordinators. Coordinate new accounts, gathering all necessary information and assigning accounts to Export Coordinators. Audit all new accounts and follow up on responsibilities of the Coordinators to assure that customer needs have been met. Address the more complex and non-routine customer issues and request. Direct and control the release of orders to shipping in a manner that ensures timely deliver to customers and meets company efficiency goals. Direct and oversee order processing and assure that data entries on all documents such as bills of lading and inventory reports are accurate, timely, and cost effective. Make recommendations to senior management on programs to improve operation of the customer service function.

• Communication

Interact with other departmental management in the other branches and subcontractors to achieve goals.

• Scheduling

Direct and supervise the scheduling of incoming and outgoing shipments to ensure efficient resource utilization and achievement of customer service goals. Determine the most economical traffic patterns. Interface with Operations to resolve any problems associated with scheduling and dispatching. Schedule customer pickups as required. Recommend programs to the Coordinators that improves the traffic function.

• Rates

Evaluate and negotiate carrier rates. Prepare rate proposals for prospective customers.

• Carrier Services

Arrange for carrier services by specifying routings; preparing tracers on lost shipments; and preparing and filing claims for damages, lost shipments, and overcharges. Evaluate carrier performance and recommend any appropriate changes in mode and/or carrier. Assure compliance with all government regulations.

• Customer Interfacing Activities

Initiate and maintain a good working relationship with all customers. Personally respond to customer inquiries, complaints, inventory status, status of orders, etc., in a prompt, courteous, and effective manner. Track on-time delivery and other performance measures. Provide necessary reports to management.

• Labor Management

Direct the operations of the Export staff to achieve prescribed objectives. In collaboration with Human Resources, develop and maintain a productive staff by creating programs for hiring, training, and professional development. Apply sound communication and motivational techniques in supervising, counseling, and disciplining subordinates. Implement and appropriate performance evaluation system for recommending promotions, wage increases, and terminations.

• Reporting

Gather and analyze data concerning department operations and customer requirements. Complete all necessary records and reports in a timely and accurate fashion. Distribute reports to various functional areas as required.

• Additional Duties and Responsibilities as need